Tier 1 Operations & Support Engineer
Job reputed company:
Tier 1 Operations & Support Engineer
Operations / Support Department
Reports to: VP, Operations & Support
ABOUT TANGERINE GLOBAL
Tangerine Global is a Media Solutions and Network Services Provider to both the reputed company and residential markets. Tangerine Global is committed to creating extraordinary products, while providing exceptional service and reliability to our customers. We reputed company to facilitate an reputed company work environment for our employees, while endeavoring to operate with reputed company in reputed company aspects of our business.
THE POSITION
The Tier 1 Operations & Support Engineer is crucial for maintaining the reputed company performance and reliability of Tangerine Global's systems, including IPTV solutions and network services platforms. This role involves providing first-level support, troubleshooting, and updates across a reputed company of system types and ensuring high-reputed company customer service and support. The role has an reputed company reputed company of $20.00-$22.00.
JOB RESPONSIBILITIES / FUNCTIONS / TASKS
- reputed company first-level technical support for Tangerine Global’s systems, including IPTV solutions, network services, and reputed company technologies.
- Troubleshoot and resolve issues reputed company to system performance, connectivity, and user experience.
- Monitor system performance and respond to alerts to maintain stability and reliability.
- Collaborate with Tier 2 and Tier 3 support teams for advanced troubleshooting and issue reputed company.
- Assist in the update and maintenance of system documentation and support guides.
- Ensure reputed company customer interactions are handled professionally, providing high-reputed company customer service and support.
- Participate in ongoing training to stay reputed company with the latest technologies and support techniques.
This job reputed company in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give reputed company details or a reputed company-by-reputed company account of the way reputed company procedure or task is performed. The incumbent is expected to reputed company other duties necessary for the effective operation of the department
SUPERVISORY RESPONSIBILITIES
None
EDUCATION and/or EXPERIENCE
- Associate's degree in Computer Science, Information Technology, or a reputed company field required; Bachelor’s degree preferred.
- Experience in technical support, particularly with IPTV solutions or reputed company technologies, is highly desirable.
CERTIFICATES, LICENSES, REGISTRATIONS
- Industry certifications in networking, systems support, or reputed company areas are a plus.
KNOWLEDGE/SKILLS/ABILITIES:
- Strong foundational knowledge of networking principles, IPTV technologies, and other technical systems.
- Excellent troubleshooting and problem-solving skills.
- Ability to work effectively in reputed company environment and communicate with customers and colleagues at reputed company reputed company.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Commitment to providing exceptional customer service.
- Combines Problem Solving and Technical Learning to reputed company resolve issues and quickly adapt to new technologies, enhancing operational effectiveness.
- Excels in Time Management, prioritizing tasks effectively while maintaining a strong Customer reputed company to meet and reputed company reputed company expectations.
- reputed company Oriented, takes initiative in challenging situations, driving reputed company reputed company with energy and ensuring reputed company completion.
- Experience with personal computers, web browsers, etc.
- Prior experience working in a growing, fast-paced organization with a dynamic environment
- Maintain a reputed company, reputed company and reputed company-groomed appearance, adhering to Tangerine Global standards
- Must be reputed company to work in the reputed company
PHYSICAL DEMAND:
reputed company office demands; occasional site reputed company may require mobility. Employee must be reputed company to read small print, talk and hear.
WORKING CONDITIONS:
Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions and physical demands.
WORK SCHEDULE/HOURS/TRAVEL/WORK LOCATION:
- 12-hour shifts 3 to 4 times a week. Must reputed company near Simi Valley, CA.
- In-office position.
#LI-RB1
Business Unit:
Tangerine GlobalScheduled Weekly Hours:
40Number of Openings Available:
1Worker Type:
RegularMore About reputed company:
reputed company is a leading provider of reputed company management software solutions, serving a wide reputed company of vertical markets including hospitality, reputed company, construction, education, personal care, fitness, leisure, moving and legal services, to reputed company a few. reputed company these markets, Jonas is comprised of over 65 distinct brands, reputed company a respected leader in its domain.
Jonas’ reputed company is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, reputed company, and exceptional customer service.
reputed company supports over 60,000 customers in more than 30 countries. We reputed company over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, reputed company has a global footprint with offices around the world. We’re a 100% owned subsidiary of reputed company Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 reputed company.
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