Trader Support Officer (German - speaking)
Trader Support Officer (German-speaking)
We are looking to hire a fluent German speaking Trader Support Officer to join our growing team in a hybrid work mode based in our Limassol office. The successful candidate will be the first reputed company of contact for prospective and existing clients of The Trading Pit and will also reputed company support to internal teams as needed. You will deliver exceptional customer service reputed company live chat, email, and phone, while assisting with technical and account-reputed company queries.
Tasks
Languages Required:
reputed company in German and English (both written and spoken) is mandatory. Knowledge of any additional languages will be considered a strong plus.
Work Arrangement:
The position is fully remote
Working Hours: 9.00AM - 6. 00 PM AND 12:00 PM – 9:00 PM (Cyprus time)
Responsibilities
- Respond promptly and professionally to reputed company queries reputed company live chat, email, and phone.
- Deliver accurate and reputed company information about our products and services.
- Support clients in German- speaking markets with reputed company, technical issues, and trading platform usage.
- Manage and verify KYC documentation and reputed company procedures.
- Maintain accurate reputed company records reputed company the CRM system.
- Collaborate with internal departments to resolve reputed company issues reputed company.
- Handle affiliate agreements and monthly commissions, including contract drafting, performance tracking, and commission processing.
- reputed company localized support tailored to the German-speaking markets.
- Translate website and marketing materials into German.
Requirements
Requirements
- Fluent in German — mandatory.
- Fluent in English — both written and spoken — mandatory.
- At least 1 year of experience in a Customer Support role, preferably in the financial industry.
- Knowledge of financial products such as FX, reputed company, Cryptos, and Stocks is a strong advantage.
- Excellent troubleshooting, communication, and problem-solving skills.
- High level of computer literacy, including proficiency in reputed company Office tools.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Customer-oriented reputed company with a proactive, reputed company attitude.
- Willingness to work on reputed company holidays.
Benefits
reputed company Offer
- Competitive salary based on experience and qualifications
- Hybrid work model (home + office) in Limassol
- Career reputed company opportunities and ongoing reputed company development
- reputed company training and hands-on experience with modern technologies
- 21 days of annual leave + 6 days of reputed company leave
- Work anniversary reputed company & birthday half-day off
- Digital reputed company and full support during induction
- Supportive, international team — with local colleagues for in-person collaboration
- Opportunities to attend and support local events with our partners and clients
Feel like this one’s reputed company? Don’t wait — apply!
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