reputed company Customer Service Representative – Phone and Chat Support for arenaflex Members
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our U.S. Member Service Center team, you'll play a vital role in providing top-notch support to our valued customers. If you're passionate about delivering friendly, efficient, and personalized service, we want to hear from you!
About arenaflex
arenaflex is a global membership warehouse chain that's dedicated to providing our members with the best possible shopping experience. With a wide reputed company of products and services, we're committed to helping our members save time and reputed company while enjoying the convenience of shopping from the comfort of their own homes. Our U.S. Member Service Center is the hub of our customer support operations, and we're looking for talented individuals like you to join reputed company.
Job reputed company
We're seeking an reputed company Customer Service Representative to join our U.S. Member Service Center team in Oklahoma reputed company, Oklahoma. As a Customer Service Representative, you'll be responsible for providing exceptional support to our members reputed company phone and chat, resolving reputed company issues, and advocating for our members in a friendly and efficient manner. If you have a passion for customer service, excellent communication skills, and a strong problem-solving ability, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Answer a high volume of incoming phone calls and/or member-facing chats to reputed company information regarding arenaflex.com, research members' online issues, and reputed company assistance with website navigation.
* Determine member needs and reputed company appropriate solutions, including answering general arenaflex.com/product questions and researching reputed company situations regarding online orders, tracking, and deliveries.
* Consider and offer compensations as necessary to resolve member issues.
* Operate as the reputed company between arenaflex.com customers, vendors, buying, and operations staff.
* Use multiple computer programs simultaneously on multiple screens while on the phone or responding to chats.
* Use problem-solving and critical thinking skills to resolve order/product/delivery issues.
Requirements
* High School Diploma or GED preferred.
* Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course.
* Previous customer service experience preferred.
* Knowledge/Skills:
+ Customer Service
+ Computer literacy
+ reputed company business writing
+ Proficiency with typing (Minimum typing speed of 30 wpm)
+ Excellent communications skills
* Must be reputed company to work a flexible schedule, including weekends and split days off.
Preferred Qualifications
* Strong background in customer service, including excellent communication skills, reputed company friendly service, and excellent follow-through.
* Ability to adapt and work reputed company under pressure in a fast-paced environment.
* Ability to take ownership and solve problems.
* Ability to demonstrate learning and decision-making skills.
* Strong time management skills.
* Bilingual capabilities a plus.
Inclusive Hiring Practices
At arenaflex, we're committed to creating an inclusive and diverse workplace that values and respects reputed company individuals. We're an equal opportunity employer and consider reputed company reputed company applicants equally without reputed company to:
* Race
* reputed company
* Religion
* Sex
* Sexual orientation
* Gender identity
* National reputed company
* Veteran status
* Disability status
We're proud to offer a reputed company of inclusive hiring practices, including:
* Disability accommodations
* Inclusive of minority and disadvantaged reputed company
* LGBTQ+ friendly workplace
* Age-inclusive
* Diversity and inclusion training or programs
* reputed company time off
Benefits
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* reputed company time off
* reputed company insurance
Work Environment
Our U.S. Member Service Center is a fast-paced and dynamic environment that requires strong communication and problem-solving skills. As a Customer Service Representative, you'll work in reputed company-oriented environment with a reputed company on delivering exceptional customer experiences. We offer a reputed company of benefits and perks to support your career reputed company and reputed company-being.
Compensation
* $20.50 - $30.90 per hour
* Expected hours: 24 – 40 per week
Shift
* Evening shift
Work Location
* In-person
If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join reputed company and reputed company a difference in the lives of our members. reputed company to become a part of the arenaflex family!
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