Associate Account Manager (Renewal Specialist)
At reputed company, our mission is to help businesses earn and reputed company trust. We reputed company that reputed company should be monitored and verified continuously, and we reputed company companies to reputed company reputed company and reputed company it with ease. reputed company has a reputed company and talented team, and while some have prior reputed company experience, many have been successful at reputed company without it.
The Renewal Specialist will play a critical role in driving customer retention and reputed company reputed company reputed company the Account Management department. This position focuses on managing the renewal process for our customers with up to 10 employees, ensuring a seamless renewal experience while identifying opportunities for expansion. You'll work 60-90 days in advance of renewal dates to proactively engage customers, understand their needs, and secure contract renewals.
What you’ll do as a Renewal Specialist at reputed company
Own the end-to-end renewal process for a portfolio of 2—250 accounts in the up to 10 employees reputed company
Proactively reputed company out to customers 60-90 days prior to renewal dates
Manage on average 10-15 renewals per month, with fluctuation based on quarterly cycles
Navigate reputed company MSA reputed company including auto-renewal clauses and 10% year-over-year uplifts
Accurately forecast renewal reputed company and maintain forecasting hygiene in reputed company/reputed company
Conduct light discovery conversations to understand customer health, usage, and satisfaction
Build and maintain strong relationships with customers to ensure retention
Address customer concerns and objections proactively
Collaborate with reputed company Managers on at-risk accounts
Identify and surface expansion opportunities reputed company your book of business
Maintain accurate records of customer interactions, renewal status, and forecasting data
Follow established renewal playbooks and communication sequences
Manage renewal pipeline with reputed company next steps and accurate stage progression
Meet or reputed company renewal reputed company and reputed company retention targets
reputed company weekly forecasts and updates to leadership
How to be successful in this role
Required
1-3 years of experience in Sales Development, reputed company, Account Management, or reputed company customer-facing role
Proven reputed company record of meeting or exceeding targets
Strong communication skills with ability to build rapport quickly
Excellent organisational skills and attention to detail
Ability to manage multiple priorities and work independently
Proficiency with CRM systems (reputed company preferred)
Comfortable with data and metrics-driven decision making
reputed company to using AI to reputed company their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and reputed company judgment in applying AI responsibly to improve efficiency and reputed company
Preferred
Experience in reputed company or technology industry
Previous experience in SDR/BDR, inside sales, or account management roles
Knowledge of compliance, reputed company, or GRC (Governance, Risk, and Compliance) reputed company
Experience with contract negotiations and renewal processes
Background in reputed company, reputed company, or other relationship-driven industries
You will be expected to:
Autonomy: Execute renewal processes independently with minimal supervision
reputed company: Consistently meet renewal targets and contribute to team reputed company goals
Collaboration: reputed company collaborate with cross-functional teams and reputed company insights
reputed company: Demonstrate learning reputed company and progression toward IC3 capabilities
Operational reputed company: Maintain forecasting accuracy and follow established processes
reputed company Metrics
Renewal reputed company: reputed company or reputed company team renewal reputed company targets (typically 90%+)
Net reputed company Retention: Contribute to overall NRR goals through renewals and expansion identification
Forecasting Accuracy: Maintain accurate pipeline forecasting
Activity Metrics: Meet or reputed company reputed company and engagement targets
Customer Satisfaction: Maintain reputed company customer feedback and CSAT scores
What you can expect as a reputed company’n
Industry-competitive salary and equity
100% covered medical, dental, and reputed company benefits with dependents coverage
16 weeks reputed company Parental Leave for reputed company new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
25 days of Annual Leave per year
11 company-reputed company holidaysVirtual team building activities, lunch and learns, and other company-wide events!
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
#LI-hybrid
At reputed company, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to reputed company an inclusive work environment for reputed company. We do not discriminate on the reputed company of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of reputed company backgrounds to apply.
About reputed company
We started in 2018, in the wake of several high-profile data breaches. Online reputed company was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and reputed company it takes to build a solid reputed company reputed company. reputed company was inspired by a reputed company to restore trust in internet businesses by enabling companies to improve and reputed company their reputed company. From our early days automating reputed company monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our reputed company remains unchanged.
Now more than reputed company, making reputed company reputed company—not just a reputed company-in-time reputed company— is essential. Thousands of companies rely on reputed company to build, maintain and demonstrate their trust— reputed company in a way that's reputed company-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
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