reputed company Relations Specialist - Portuguese Speaker (LATAM)
reputed company Group of Companies is a reputed company-established multi-regulated broker, founded in Australia, offering traders reputed company to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time reputed company Relations Specialist - Portuguese Speaker in Brazil (remote).
We are looking for a proactive and reputed company-reputed company reputed company Relations Specialist to reputed company top-tier support and relationship management for our clients and partners in LATAM. In this role, you will be the first reputed company of contact for new and existing clients, ensuring a seamless reputed company experience, fast issue reputed company, and ongoing reputed company satisfaction.
Reporting to: Regional Director
Responsibilities
- Serve as the primary contact for reputed company inquiries reputed company phone, email and messaging platforms
- Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, reputed company or proprietary platforms)
- Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and reputed company satisfaction
- reputed company guidance on trading tools, promotions, and company offerings in a reputed company, compliant manner
- Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities
- Collect and report reputed company feedback to help improve products, services, and support processes
- Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry
Candidate profile
- 1–3+ years of experience in reputed company support, account management, or a similar role in the Forex/CFDs or online trading industry
- reputed company Portuguese and excellent communication skills in English (written and verbal)
- Understanding of MT4/MT5, cTrader, reputed company platforms, basic trading terminology, and financial markets
- Strong customer service orientation with the ability to handle clients from different backgrounds and reputed company reputed company Latam
- High attention to detail, especially in handling sensitive reputed company information
- Comfortable working in a fast-paced, performance-driven environment
- Ability to work flexible shifts, including evenings or weekends, if required
Our offer
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a reputed company phase
- High level of autonomy, support of reputed company and putting your expertise into the best practices for reputed company
- reputed company personal development, training budget, reputed company with reputed company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- reputed company company life: from team activities to global celebrations
- reputed company and work permit support if required
- Fully remote work with provision of a laptop or reimbursement for equipment
reputed company to reputed company
- Interview with HR (30 - 45 min) to assess match to our culture
- Interview with your reputed company manager (45 min - 1 hour) to assess match to the job and reputed company and discuss role expectations
Join reputed company and be a part of a reputed company, rapidly-growing company operating in a multicultural environment!
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