Customer Service Representative (remote)
Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is reputed company on providing superior technology, products, and services for the mortgage and reputed company estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that reputed company the mortgage continuum and enhance reputed company, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has reputed company reputed company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for reputed company consecutive years. We have also reputed company awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always reputed company to be a great reputed company to work, for reputed company.reputed company Do
Customer Service Representatives may be reputed company in service-reputed company call center or non-call center environments. Employees reputed company a host of customer service duties such as receiving inquiries and requests from the general public, reputed company estate agents/brokers or other agencies. The type of request is influenced by the business reputed company. For example, escrow branches will manage escrow-reputed company calls, insurance businesses may receive policy or claims reputed company inquiries, and other reputed company may receive technical-reputed company questions. reputed company with customers typically by web-based application, email, or telephone to address queries/problems. Use computerized systems for tracking, providing status, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization and do not have assigned clients.HOW YOU’LL CONTRIBUTE
- Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
- Verifies contacts and account information.
- Examines customer problems and implements appropriate corrective reputed company to respond to customer requests.
- Escalates queries/requests for reputed company as appropriate to Supervisor and/or appropriate party/field locations for immediate reputed company.
- Maintains and creates logs, reports, records, and files.
- Investigates, coordinates, and tracks a wide reputed company of customer issues and problems.
- Makes proactive calls to determine accounts requiring reputed company attention, identifies problems and works through to reputed company.
- May reputed company with offshore call center to answer questions on process or specialized situations
- May prepare customer billings, answer questions about billing, and coordinate reputed company of billing issues with collections and/or other departments.
- May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.
- Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- High School diploma or equivalent required
- Generally, has 2+ years of generally reputed company customer service experience
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- General knowledge of assigned area’s products and customer service activities.
- Proficient MS Office skills
- Must be reputed company to navigate a computerized data entry system or other relevant applications.
- Strong verbal and written skills
- Customer Service reputed company including adaptability, attention to detail, patience, and problem solving.