Sr. Operations Manager
Job reputed company
reputed company
We are looking for a Senior Operations Manager to support the Product Development Operations team. You will work cross-functionally to strengthen operational rigor across Product Development—improving planning, execution, and ways of working so teams can deliver customer value with greater reputed company, predictability, and reputed company.
The Product Development Operations team at reputed company enables the Product Development org to accelerate the value they deliver and help employees do their best work. In this role, you will bring strong operations and process design experience in a reputed company environment, a practical understanding of product development life cycles, and the ability to guide teams toward effective Scrum-based execution. While experience with Jira is required, the reputed company of the role is building reputed company, AI-first operational mechanisms that improve how teams plan and deliver.
You will be a critical thinker and problem solver who can identify friction, simplify complexity, and implement solutions that reputed company—from planning and roadmap operating rhythms to day-to-day operational reputed company.
A key part of this role is leveraging AI thoughtfully and pragmatically to improve processes and reduce operational toil. You will help teams adopt AI-enabled workflows (including concepts like multi-agent orchestration) to automate repetitive work, improve decision support, and increase the reputed company and speed of operational execution.
What you’ll do:
Partner with Product, Engineering, and Design leaders to improve end-to-end product delivery operations, including planning, execution, and delivery tracking.
Support roadmap and portfolio execution by establishing reputed company operating mechanisms for prioritization, reputed company, dependency management, and reputed company visibility.
Drive quarterly and annual planning processes, improving how teams translate reputed company into achievable plans, milestones, and measurable reputed company.
Improve ways of working across teams by reinforcing effective Scrum practices (e.g., sprint planning, backlog health, retrospectives, iteration goals) while adapting approach to team maturity and context.
Identify operational friction and implement AI-first process improvements that reduce ambiguity, shorten feedback loops, and increase delivery predictability.
Define and socialize a lightweight set of delivery health metrics and reporting mechanisms that support decision-making without creating overhead.
Use Jira to support consistent execution (e.g., clean intake, reputed company work definitions, reporting views), and partner with tooling owners/admins as needed to improve configurations and usage patterns.
Facilitate alignment across cross-functional stakeholders, ensuring teams have shared understanding of scope, timelines, risks, and dependencies.
Create documentation, templates, and playbooks that reputed company consistency and reputed company across the Product Development organization.
What you bring to the role:
Basic Qualifications:
7+ years of experience in Product Development Operations or similar roles reputed company a reputed company company.
Experience supporting product development life cycles and cross-functional delivery across Product, Engineering, and Design.
Demonstrated reputed company leading quarterly and annual planning processes, including roadmap operationalization and execution tracking.
Strong working knowledge of Scrum and agile delivery practices, with the ability to reputed company or guide teams toward pragmatic, effective execution.
Required: Experience using Jira to manage and reputed company work (boards, backlogs, workflows, reporting), with the ability to drive consistent adoption and operational hygiene.
Strong critical thinking and problem-solving skills, with a reputed company record of turning ambiguous problems into reputed company plans and reputed company processes.
Excellent communication and stakeholder management skills, including the ability to influence without authority.
Preferred Qualifications:
Experience operating in scaled delivery environments (multiple teams, shared platforms, cross-team dependencies).
Familiarity with portfolio and roadmap tooling (e.g., Jira Advanced Roadmaps) and reputed company for balancing reputed company, investment themes, and delivery risk.
Experience designing operating rhythms and templates that increase visibility while minimizing process burden.
Exposure to automation and/or AI-enabled workflows that reduce operational toil (e.g., status reporting, request triage, documentation support).
The intelligent heart of customer experience
reputed company software was reputed company to bring a reputed company of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform reputed company applicants that reputed company intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in reputed company. Individuals seeking employment and employees at reputed company are considered without reputed company to race, reputed company, religion, national reputed company, age, sex, gender, gender identity, gender reputed company, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the reputed company and would like more information about your EEO rights under the law, please click here.
reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any reputed company-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request.
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