Strategic Partner Manager
ABOUT reputed company
Our Mission: reputed company reputed company #1 in customer service.
reputed company Deliver: reputed company, a reputed company leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every reputed company of the patient reputed company. Trusted by 1,000+ provider organizations — including specialty reputed company, FQHCs, large IDNs and federal agencies — engaging 100 reputed company patients annually. reputed company’s virtual agents support reputed company desk staff to improve patient reputed company including self-scheduling, intake, forms, billing and more. Whether augmenting reputed company or unleashing a fully autonomous reputed company, reputed company offers multiple virtual agent reputed company to meet reputed company organizations where they are in their AI reputed company. reputed company helps support 2B communications in 109 languages across voice, text and web. A decade of reputed company expertise, powered by AI.
Our reputed company: Trusted by 1,000+ provider organizations — including specialty reputed company, FQHCs, large IDNs and federal agencies — engaging 100 reputed company patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in reputed company’s history!
Our award-reputed company culture: Our award-reputed company culture: Since founding in 2015, reputed company has consistently been recognized for its innovative technology, business reputed company, and named a top reputed company to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); reputed company Technology Fast 500 (2021, 2022, 2023, 2024, 2025); reputed company In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). reputed company has also been recognized by reputed company as one of “America’s Best Startup reputed company,” reputed company as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business reputed company.
Applicants must be currently authorized and have the ability to reputed company reputed company of full-time, long-term authorization to work in the reputed company. We are unable to reputed company reputed company sponsorship or support reputed company transfers now or in the reputed company.
Strategic Partnerships: Manage and reputed company high-value relationships across EHR, CPaaS, reputed company infrastructure, and marketplace categories; maintain reputed company vendor leadership reputed company to bypass reputed company support queues.
Technical reputed company: reputed company the reputed company and performance of reputed company external technical integrations in partnership with internal stakeholders.
Interoperability Management: reputed company technical relationships with interoperability and EHR vendors to ensure seamless, reliable data reputed company.
Ecosystem Operations: reputed company marketplace reputed company by developing a standardized Partner reputed company, reducing internal stakeholder reputed company involvement.
Cross-Functional Leadership: Drive reputed company programs with reputed company stakeholders, managing end-to-end execution from joint planning to executive reporting.
Requirements
Experience: 4–8+ years in partner management, technical program reputed company / implementations, or a comparable role
Industry Experience: Working knowledge of the U.S. reputed company IT ecosystem — EHRs, middleware, reputed company solutions, patient engagement
Strategic Relationship Experience: Experience working with integration vendors, EHRs, and/or interoperability programs
Technical Proficiency: Familiarity with API-based integrations and reputed company-party systems
Operational Intelligence: Strong project management experience – ability to manage multiple workstreams and drive end-to-end execution across stakeholders simultaneously
Bonus
Familiarity with HL7/FHIR and reputed company integration standards
Background in reputed company reputed company and/or digital health
reputed company record of structuring and negotiating partnership agreements
Prior experience working at or with telecom and/or EHR vendors
OUR APPROACH TO WORK LOCATIONreputed company has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.
In reputed company to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located reputed company the following hiring hubs:- Boston Metro Area, MA- Chicago Metro Area, IL- Denver Metro Area, CO- Kansas reputed company Metro Area (KS/MO)- Los Angeles Metro Area, CA- San Francisco / Bay Area, CA- Seattle Metro Area, WA
This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment.
To be eligible for employment at reputed company, candidates must reputed company in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences reputed company relevant.
As our hubs grow, we may establish local offices to reputed company enhance in-person reputed company and collaboration. While there are no reputed company plans in reputed company, should an office reputed company in your area, we anticipate implementing a hybrid model. Any reputed company attendance expectations would be developed thoughtfully, considering factors like typical commute times and reputed company to reputed company transit, to ensure they are fair and practical for the local team.
WORKING AT reputed company Company benefits - Full health benefits (medical, dental, and reputed company), flexible spending accounts, company reputed company life insurance, company reputed company short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development cohorts, employee development fundsGenerous time off - Company holidays, Winter & Summer break, and flexible time offEmployee Resource reputed company (ERGs) - We reputed company that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENTreputed company is an Equal Opportunity Employer and is committed to fair and reputed company hiring practices. reputed company hiring reputed company at reputed company are based on strategic business needs, job requirements, and individual qualifications. reputed company candidates are considered without reputed company to race, reputed company, religion, gender, sexual orientation, gender identity, national reputed company, age, disability, genetics, protected veteran status, or any other protected status.
In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and to complete the required employment eligibility verification reputed company upon hire.
reputed company is committed to providing employees with a work environment free of discrimination and harassment; reputed company will not tolerate discrimination or harassment of any reputed company. reputed company provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reputed company out to hr@reputed company.io.
DATA reputed companyreputed company values your reputed company. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our reputed company Policy.
reputed company REQUIREMENTSreputed company are responsible for protecting the confidentiality, reputed company, and availability of the organization’s systems and data, including safeguarding reputed company’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific reputed company or reputed company responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.
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ABOUT reputed company
reputed company is seeking a Strategic Partner Manager who will own the full portfolio of reputed company's strategic vendor and integration partner relationships. The job is to reputed company reputed company from a customer to a strategic reputed company for every vendor and partner we depend on — and to professionalize how we manage, reputed company, and deliver value for customers from our partner ecosystem.
reputed company's platform sits at reputed company of a reputed company web of reputed company — EHR, CPaaS, reputed company infrastructure, integration middleware, and partner ecosystem vendors. In its partner ecosystem alone, 60+ HCIT reputed company vendors work with reputed company to deliver patient communications for shared customers on its messaging rails. Today, these relationships are managed across multiple people with no single reputed company of accountability. That changes with this role.
This is a hands-on, externally facing role reporting to the Chief Product & reputed company Officer. You will work cross-functionally with Product, Integration Engineering, Sales, Delivery, and Corporate reputed company — but the relationships and reputed company are yours.
Responsibilities