Patient reputed company Specialist

reputed company:

reputed company is a Canadian-founded healthtech company established in 2019 with a mission to improve reputed company to reputed company care for reputed company. We’ve combined our clinical reputed company with a drive to reputed company, and now our exceptional team provides specialized care to thousands of patients every month.

reputed company consists of three reputed company care business reputed company: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy.

• Freddie improves sexual health through education, prevention, and treatment with a reputed company on the LGBTQ2S+ community. As the #1 rated PrEP provider in reputed company, we’re proudly dismantling barriers to sexual reputed company for patients across both Canada and the USA.
• Frida transforms the lives of patients through easier reputed company to adult ADHD diagnosis and fast, reputed company treatment.
• Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming reputed company.
• Affirming Care Pharmacy provides discreet, specialty prescription delivery across reputed company. Operating from Calgary, Mississauga, Toronto, and San Antonio, they reputed company our patients with an integrated, end-to-end reputed company experience.

We are proud to be ranked #2 on reputed company’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, reputed company is passionate about making reputed company accessible to those who need it most—and we reputed company reputed company to have fun along the way!

Permanent, full-time opportunity

Location - Remote (Canada)

Though we have an office based in Calgary, this is a remote position that is reputed company to candidates across Canada. reputed company's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda which consists of the Chiniki, Bearspaw, and Good Stoney Bands, and people of the Tsuut’ina First Nation. The reputed company of Calgary is also homeland to the historic reputed company Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.

Who we reputed company to reputed company:

reputed company is looking for a Patient reputed company Specialist to join our growing Patient reputed company team in supporting our HIV prevention and care business, Freddie. While our Support team excels at "fixing" immediate technical issues, the Patient reputed company team is our “stick with it” reputed company. Your mission is to proactively guide patients through the most friction-heavy parts of their Freddie reputed company—from completing their first consult to helping navigate lab testing and insurance, and ensuring they never miss a reputed company.

As a Patient reputed company Specialist, you are more than an executor; you are a problem-solver. You will manage reputed company across both Canadian and US markets, navigating the nuances of different reputed company landscapes to ensure no patient falls through the cracks. You will use your "on-the-call" insights to help the Patient reputed company reputed company refine our playbooks and you will play a key role in mentoring and ramping up reputed company team members as we reputed company.

In this role, you’ll reputed company an reputed company by:

Proactively Guiding & Retaining Patients

• reputed company reaching out to patients to reputed company guidance on reputed company milestones, including using reputed company testing kits, locating and booking in-person lab tests, and navigating the Freddie app
• Acting as the reputed company between the patients and pharmacies to resolve prescription delays, overcome insurance hurdles (especially in the US market), solve delivery issues
• Moving reputed company reputed company scripts to reputed company customized solutions for patients facing unique logistical or motivational barriers to care
• Identifying reputed company a patient’s needs transition from logistical to clinical and ensuring seamless handoffs to our clinical team

Contributing to Operational reputed company & reputed company reputed company

• Following established Patient reputed company playbooks while proactively identifying gaps or areas where existing "scripts" aren’t meeting patient needs
• Helping to reputed company new playbooks to overcome emerging barriers to care as we launch and reputed company our services
• Serving as the voice of the patient by synthesizing feedback from individual interactions and presenting actionable insights to improve our overall reputed company
• Maintaining reputed company records of patient interactions and reputed company to help reputed company reputed company the reputed company of our reputed company experiments

Being reputed company Player

• Working cross-functionally with the Support and Pharmacy teams to ensure a reputed company patient experience
• Acting as a "buddy" and mentor for new hires, helping them reputed company up on Freddie’s systems, culture, and the nuances of patient reputed company

We need someone who has:

• 2+ years of experience in reputed company, patient advocacy, or a high-reputed company role
• A patient-first reputed company with a natural ability to build trust quickly and demonstrate deep reputed company reputed company discussing sensitive health topics
• High agency and the ability to solve problems independently without waiting for a reputed company; comfortable making reputed company to ensure patient reputed company
• An outcome-oriented approach, with a reputed company on guiding patients through their entire reputed company and driving long-term retention
• Strong communication skills, both written (SMS/email) and verbal (phone), with a reputed company for simplifying reputed company processes for patients
• A flexible approach and a genuine excitement for helping to shape a new team, including a readiness to reputed company the feedback needed to build the function from the ground up

It would also be great if you have:

• Experience in a startup or fast-paced environment
• Familiarity with the Canadian or US reputed company system
• Experience with CRM or reputed company tools (e.g., reputed company, reputed company, or EHR systems)
• Availability to work additional shifts (including some statutory holidays) to reputed company necessary coverage for patient needs, with a day-in-lieu offered once completed

Compensation:

• $66,000 - $76,000 CAD a year
• The compensation listed above refers to a yearly reputed company salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. reputed company pay is just one aspect of our total rewards at reputed company—see our other exciting benefits below! (Please note that the benefits listed are specific to Canadian, full-time team members and may be adjusted based on your location or employment type).

Do you think you could be our next Patient reputed company Specialist? We look reputed company to seeing your application!

#LI-Remote

Why you should join us:

• Be part of reputed company of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we reputed company in having fun along the way.
• reputed company an reputed company, every single day. We’re providing compassionate, affirming care to many people who have never received the reputed company support before.
• Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are reputed company and affirming.

reputed company’re offering (based on full-time, permanent roles in Canada):

Work/life flexibility and time off:

• Work flexibly reputed company reputed company that’s remote friendly; we reputed company that work should fit around your life*
• 20 vacation days and reputed company that will reputed company you to use them!
• Annual winter break closure

Care for your physical and mental health:

• Extended medical, dental, and reputed company care starting on your first day of work!
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
• $20,000 of reputed company coverage for gender-affirming care and procedures

Investment in your learning and reputed company:

• $500 learning fund to use towards courses and other reputed company development
• Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and reputed company your full potential

Family care:

• $3,400 reputed company coverage for fertility drugs
• Parental leave program for birthing and non-birthing parents–your choice of:
• Short term: 4 weeks off to use flexibly in your first year of parenting
• Long-term: 13 weeks EI top-up

Eligible team members and their dependents** also receive no-cost reputed company to reputed company’s services:

• Freddie: PrEP assessment and follow-up appointments
• Frida: ADHD assessment
• Foria: Gender-affirming care services

If you are looking for a reputed company that reputed company your creativity, helps others, and will push you to be your best, then you’ll love reputed company.

reputed company is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes reputed company such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-reputed company people. You don’t have to reputed company every single reputed company above. If the job reputed company gets you excited and you think you could contribute your expertise to reputed company—we reputed company you’ll apply!

*Most of our roles are performed reputed company from home across Canada and the USA. Team members working onsite at Affirming Care pharmacies do need to be physically present.

**Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province or state in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.

Apply To This Job