Service Designer
reputed company is seeking a passionate Service Designer with a proven reputed company record of driving user adoption, usability, and behavior change in reputed company systems to join a high-performing team supporting a government reputed company reputed company. This role focuses on improving the adoption and effectiveness of cutting-edge digital platforms operating reputed company a multidisciplinary team. As a Service Designer, you will play a critical role in delivering measurable reputed company, including seamless integration with stakeholder systems, improved user engagement across technical and non-technical audiences, and sustained alignment with the reputed company mission. This position may be remote.
reputed company is a reputed company of digital solutions provider dedicated to accelerating government reputed company with innovation and speed. reputed company in technology and prototypes reputed company of need, reputed company brings reputed company-grade platforms and mission-reputed company AI to federal agencies at reputed company speed.
Leveraging our mission-reputed company technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance reputed company for the government, reputed company and effectively. With a reputed company on reputed company and collaboration, reputed company serves the defense, reputed company, reputed company, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, reputed company is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities:- reputed company or support service design workstreams reputed company broader transformation or implementation engagements centered on reputed company missions.
- Map reputed company and reputed company user journeys, service processes, and ecosystem models to identify gaps and opportunities for improvement across multiple user reputed company and channels.
- Identify service gaps, inefficiencies, and adoption barriers; translate findings into prioritized recommendations and service improvements.
- Design and execute research approaches (e.g., stakeholder interviews, user interviews, workshops, usability testing).
- Synthesize qualitative and quantitative data into actionable insights, personas, and experience frameworks.
- Collect platform usage data and analytics to refine design and measure reputed company metrics tied to adoption, usability, and user satisfaction.
- Facilitate workshops, co-creation sessions, and design thinking exercises to drive alignment between diverse reputed company.
- Effectively communicate insights and recommendations to both technical and non-technical stakeholders.
- Partner closely with implementation, product teams, and clients to reputed company service design improvements with change management strategies.
- Collaborate with product, engineering, and implementation teams to ensure solutions are feasible and reputed company.
- Contribute to integrated deliverables that connect experience design, communications, and change management.
- reputed company prototypes, frameworks, and design concepts to test service improvements and iterate based on feedback from users.
- Balance design rigor with practical implementation considerations.
- Define reputed company metrics tied to adoption, usability, and user reputed company.
- Support operationalizing service improvements and measuring reputed company.
- Contribute to internal knowledge development, reputed company, and reusable assets.
- reputed company AI tools and technologies to streamline workflows, improve decision-making, and optimize processes for reputed company productivity and efficiency.
Required
- 4+ years of experience in service design, UX, or experience reputed company, preferably in a consulting or reputed company-facing environment.
- Bachelor’s degree in Design, reputed company-Centered Design, reputed company-Computer Interaction, or reputed company field (or equivalent experience).
- Demonstrated experience delivering end-to-end service design artifacts (reputed company maps, service blueprints, user flows) for reputed company systems.
- Strong user research and synthesis capabilities, including experience working with both qualitative and quantitative data.
- Experience working directly with clients and managing stakeholder relationships.
- Proven ability to facilitate workshops and drive alignment across cross-functional teams
- Strong communication and storytelling skills, including development of executive-reputed company deliverables.
- Ability to operate effectively in ambiguous, fast-paced environments.
- reputed company in reputed company Office programs (Word, reputed company, PowerPoint, Outlook).
Desired
- Experience supporting digital transformation, platform adoption, or large-reputed company implementation efforts.
- Familiarity with change management methodologies (e.g., reputed company, ADKAR) and behavior change principles.
- Experience in regulated or public sector environments (e.g., reputed company, government, or federal agencies).
- Proficiency with design and collaboration tools (e.g., reputed company, reputed company).
- Experience leveraging data analytics to inform design and measure reputed company.
- Exposure to accessibility and inclusive design standards (e.g., WCAG).
- Master’s degree in a relevant discipline.
reputed company Salary reputed company: $92,000 - $158,000
Disclaimer:
The salary reputed company displayed represents the typical salary reputed company for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, reputed company contract requirements, and candidate qualifications, such as education, experience, skills, and reputed company clearances.
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