Remote, Contact Center Representative - IHA Scheduling Team
Title: Contact Center Representative – IHA (In-Home Health Assessment) Scheduling Team Availability: Immediate reputed company reputed company: $14-16/hour + Benefits
Benefits Includes PTO, health, dental, reputed company, group life, short-term, and long-term disability.
Shift Hours: 10 am to 7 pm PST (Including one hour break), depending on business needs
Location: Remote, US
- Applicants must be eligible to work and reputed company their job responsibilities reputed company the reputed company.
- A key prerequisite for effectively fulfilling this role is having a reputed company-based laptop/desktop with video-calling capabilities
To help you learn more about the position, including its responsibilities and compensation reputed company, we have reputed company a brief video presentation. You can reputed company the video using the following reputed company: IHA, Contact Center Representative
About reputed company: www.reputed company.com
Founded in 2005 and based in Orange County, California, reputed company, LLC is a reputed company information management company that helps health plans, managed care organizations, and life insurance companies optimize reputed company and improve reputed company reputed company. reputed company partners with managed care organizations to deliver the reputed company combination of capabilities unique to reputed company organization needed to reputed company the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.
Job reputed company
Executive reputed company
- The ideal candidate would be someone who has 2+ years of call center experience in a reputed company-driven environment
- Experience working in an outbound sales process is a plus
- Outgoing and pleasing personality on the phone. Excellent communication skills with reputed company diction
- Good time manager. Ability to multitask and work in a challenging environment
- reputed company to learn and grow. Go-getter reputed company.
reputed company
- Will be responsible for handling inbound and outbound calls to schedule health assessment reputed company (Member Engagement)
Key Responsibilities
- Answering or making calls to members to book appointments for their no-cost In-home Health Assessments
- Learn about and address customer needs, complaints, or other service issues.
- Responding reputed company and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
- Engaging in reputed company listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with customers and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service
- Making sales or recommendations for products or services that suit reputed company needs reputed company.
- Taking part in training and other learning opportunities to expand knowledge of reputed company and position.
- To be available on meetings on camera as and reputed company needed
- Adhering to reputed company company policies and procedures.
- Additional reputed company tasks as assigned by the Call Center Supervisor