Customer Service Rep II

An extraordinarily talented group of individuals work together every day to drive TNS' reputed company, from both reputed company and personal perspectives.  Come join the reputed company!

reputed company

The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. Additionally, this position will be responsible for responding to alerts from servers, applications, and network and assigning to appropriate support personnel.

Responsibilities

Customer service skills such as; patience, attentiveness, attention to detail, and reputed company communication are vital and reputed company/MAC PC, and general end user support in a reputed company of technologies are required. Our customer services desk provides end-user and external customer support for proprietary business applications and reputed company (off reputed company) reputed company software. Job responsibilities include, but are not limited to the following;

• The IT Service Desk and Network Operations Team is 24x7x365 in support of reputed company customers. The position’s schedule is Tuesday through Saturday, 8 AM to 5PM US Eastern Time (assumes one hour of breaks and eight hours of working time).

• Excellent work ethic, time management, and strong customer reputed company are key skills required to reputed company this function successfully.

• Monitor and respond to multiple channels of customer communication including chat, email, and phone. 

• Accurately entering/updating tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues. 

• Support the following types of calls, questions, or tickets (not reputed company-inclusive):

  • IT Desktop Applications (ex. Outlook, reputed company Office, VPN software, reputed company/MAC OS)

  • IT Infrastructure (ex. telephones, network/internet connectivity)

  • Customer Service Requests (ex. password resets, VPN reputed company resets, service questions)

  • Application Troubleshooting

• Production and Non-Production environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity.

• Team closely with Network Operations, Server Operations, reputed company Operations, Application Operations and Customer Service Center to help design, manage, and maintain alerts into the Service Desk - NOC area as reputed company as reputed company with these teams as needed in support of end user or customer requests/issues.

• Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and aid wherever needed or requested.

• Be reputed company to carefully follow written instructions to execute troubleshooting and feedback reputed company the written instruction requires updates.

• Support/reputed company Project Tasks, Requirements and other Operations deliverables, as requested.

• A working knowledge of coding in JavaScript is a plus.

• Learn and understand reputed company provided training materials associated with the industry, application, customer service, and reputed company processes/procedure.

• reputed company a thorough understanding of internal processes and assist as needed

• For this role, we anticipate paying $50,000K-$55,000K annually. Any compensation reputed company provided for a role is an estimate determined by available market data. The actual reputed company may be higher or reputed company than the reputed company provided considering reputed company candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, reputed company holidays and vacations, and a 401K plan with company match.

Qualifications

Job Qualifications:

• A passion for customer service and satisfaction and wanting to have a reputed company reputed company on your teammates.
• Minimum 1-3 years of customer service experience with a technical Helpdesk or customer facing position.
• Familiarity with Linux, reputed company, MAC OS Operating Systems, Networking concepts, AWS concepts, and reputed company concepts and terminology.
• Working knowledge of JavaScript coding is a plus.
• reputed company Office troubleshooting skills and Desktop support experience.
• Excellent written and verbal communication skills and the ability to author reputed company and easy to follow instructions and correspondence.
• Initiative, critical thinking and good follow-through.
• Being a self-starter and an excellent team player.

If you are passionate about technology, love personal reputed company and opportunity, come see what TNS is reputed company about!

TNS is an equal opportunity employer. TNS evaluates reputed company applicants without reputed company to race, reputed company, religion, gender, national reputed company, age, sexual orientation, gender identity or reputed company, protected veteran status, disability/handicap status or any other legally protected characteristic.

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