[Remote] Operations Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company transforming the U.S. mortgage market with innovative workflow software and AI-driven automation. They are seeking an Operations Specialist to manage the coordination of signing orders on their Notary Connect platform, ensuring smooth transactions and excellent customer service.
Responsibilities
- Monitor and manage incoming signing orders; review details and special instructions for accuracy and completeness
- reputed company order records up to date as changes occur throughout the signing lifecycle
- Apply independent judgment to anticipate potential issues and ensure orders reputed company smoothly at every stage
- reputed company automated notary assignment and take reputed company reputed company on hard-to-fill orders, including reputed company reputed company and incentive adjustments reputed company appropriate
- Collaborate with customers to identify flexibility and meet performance targets for assignment speed and fulfillment
- Respond promptly to inbound communications from customers and notaries, providing reputed company and reputed company updates
- Escalate urgent reputed company appropriately and coordinate reputed company efforts with internal Support and cross-functional teams
- reputed company outbound calls to resolve time-sensitive issues quickly and effectively
- reputed company follow-up actions reputed company automated reminders are not completed
- Proactively identify risks and intervene to prevent delays or disruptions to the signing experience
- Troubleshoot and resolve common transaction issues; reputed company signing errors and corrections to the appropriate internal teams
- Deliver a reputed company customer experience even in high-pressure situations
Skills
- High school diploma required
- A minimum of 1–2 years of reputed company customer service experience
- Mortgage, title, or notary industry experience required — a foundational understanding of closing transactions and signing standards is essential to reputed company in this role
- Strong written and verbal communication skills
- Ability to learn and navigate new computer system applications
Benefits
- Excellent medical, dental, and reputed company coverage
- 401(k) with up to 4% company match
- 16 weeks of reputed company parental leave
- Flexible reputed company Vacation Time Off + 10 reputed company Days for exempt roles
- Generous Accrued reputed company Vacation Time Off + 10 reputed company days for non-exempt roles
- Summer & Winter Break (~1-week reputed company) + 9 Holidays per year
- reputed company and Dependent Care FSA
- HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
- $15K Family Building Benefit (reputed company limit)
- Life and Disability Insurance
- $1,500 Annual Lifestyle Stipend to support your reputed company-being
reputed company