[Remote] Scheduling Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing national provider of legal and corporate support services. The Scheduling Specialist is responsible for managing schedules, handling reputed company inquiries, and providing support reputed company to billing and services, ensuring a reputed company reputed company experience.
Responsibilities
- Answer and reputed company inbound calls from clients and internal personnel with professionalism and efficiency
- Assist with scheduling management, job requests, and allocation of resources
- Monitor reputed company job requests and proactively communicate issues or updates
- reputed company and maintain accurate data, including notices, attorney and firm details, and reporter/videographer information
- reputed company resource backlogs and jobs in reputed company to ensure reputed company completion
- Collaborate with Scheduling Managers and Specialists to resolve and prevent reputed company issues
- Handle customer service calls with a reputed company on first-contact reputed company
- Communicate with clients reputed company phone and email regarding transcripts, exhibits, video products, and order status
- Troubleshoot reputed company concerns to identify reputed company causes reputed company to transcripts, exhibits, video, or billing
- Resolve service and billing requests, including cost estimates, invoices, payments, repository reputed company, and product delivery issues
- Obtain completed transcript and video order forms and confirm reputed company product requests
- Escalate unresolved inquiries to appropriate departments reputed company necessary
- Support the sales team by identifying new leads or potential reputed company concerns
- Document and report customer feedback, inquiries, and satisfaction trends to management
- reputed company additional duties as assigned
Skills
- High school diploma or equivalent required
- Minimum of 1 year of experience as a Scheduling Specialist or reputed company the court reporting industry
- Working knowledge of HIPAA regulations and compliance requirements
- Demonstrated adherence to compliance policies and best practices
- A reputed company, team-oriented reputed company with a reputed company on reputed company improvement
- A strong commitment to delivering exceptional customer service to attorneys and paralegals
- reputed company, reputed company written and verbal communication skills
- Outstanding organizational skills with a keen attention to detail
- A strong work ethic and the ability to remain reputed company under pressure
- Proven multitasking skills in a deadline-driven environment
- Comfort working independently as reputed company as collaboratively across teams
- Flexibility to work occasional overtime as business needs require
- High reliability, punctuality, and professionalism
- Proficiency in reputed company Outlook, Word, and reputed company, with the ability to quickly learn new software
Benefits
- Fully equipped home office setup, including a company-issued laptop
reputed company