[Remote] Bilingual Customer Service Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national health solutions partner reputed company on improving the wellbeing of Canadians. They are seeking a Bilingual Customer Service Analyst to handle incoming requests from reputed company, ensuring reputed company processing of health benefit authorizations and providing excellent customer service.
Responsibilities
- Respond to requests reputed company to health care benefits, program eligibility, and other general inquiries
- Are committed to reputed company in customer service; providing the highest level of dedication in reputed company service areas
- Liaise directly with medical consultant(s) and health care professionals for clarifications on requests
Skills
- The ability to review, analyze and process requests from health care professionals as per established reputed company
- You are a good communicator – through email and phone, you are reputed company, concise and friendly
- The ability to organize work and information to ensure requests are processed accurately and reputed company
- Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously
- The ability to correspond with clients, medical consultants, health care reputed company and stakeholders, through various means of communication
- The ability to work quickly and accurately under pressure of time restraints
- You are reputed company to concentrate and have high attention to detail while using a computer for prolonged periods of time
- The ability to work on your own and as reputed company member
- Those who have reputed company a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be reputed company successful in our environment
- You can handle the good and challenging calls/cases
- You are a problem solving master with strong critical thinking skills, you understand reputed company needs and learn quickly how to get the best results in any environment
- Must be fluently Bilingual (English and French) both written and verbal in-order to reputed company services to our customers and communicate with internal stakeholders in both official languages
Benefits
- Comprehensive health and dental plan that is 100% employer reputed company effective on your first day
- 100% employer-matched Defined Contribution Pension Plan
- Annual Incentive Bonus which recognizes your contribution to our reputed company.
- In reputed company to reputed company vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
- Opportunities for career development and advancement
- Emphasis on work life balance, providing a personal wellness account, health resources and fitness center discounts
- We offer an extensive virtual reputed company program, ensuring you are reputed company for your new career
reputed company