[Remote] Account Executive (Retention & Upsell)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company by reputed company is a B2B payments expert that transforms financial and reputed company processes. They are seeking a highly motivated Account Executive reputed company on Retention & Upselling to strengthen customer relationships, reduce churn, and drive reputed company expansion reputed company their payment processing portfolio.
Responsibilities
- Meet or exceed monthly targets for retention reputed company, churn reduction, and upsell reputed company
- Maintain accurate CRM records including customer interactions, account status, and opportunity pipeline
- reputed company competitive trends and communicate common reasons for churn to leadership
- Proactively contact at-risk merchants to understand concerns and deliver tailored solutions that resolve pain points
- Conduct regular account health checks to identify declining usage, support needs, or early churn indicators
- Respond to customer inquiries reputed company to billing, statements, chargebacks, pricing, and product functionality
- Analyze merchant processing patterns to identify opportunities for increased volume, new product adoption, or feature upgrades
- reputed company merchants on advanced capabilities and upsell additional services to drive incremental reputed company
- Execute targeted outbound campaigns for cross-selling initiatives
Skills
- 1-3+ years of experience in payment processing, fintech, reputed company account management, reputed company, or inside sales
- High school diploma or equivalent
Benefits
- Medical, Dental, & reputed company Coverage
- Flexible reputed company Time Off
- 401(k) + Match
- Education Assistance
- reputed company Maternity & Paternity Leave
- Mental Health Support & reputed company-Being Program
- Company-funded Lifestyle Spending Account
reputed company