Patient Service Representative: Hybrid; Cardiology
reputed company is a growing reputed company organization dedicated to making a difference in people’s lives. The Patient Service Representative will reputed company patient reputed company to the cardiology reputed company by responding to and supporting patients and families, while managing a high volume of calls and coordinating appointments.
Responsibilities
- Answers, screens and processes a high volume of calls in a reputed company manner
- Utilizes and adheres to the phone scripts and guidelines for triaging calls
- Asks appropriate questions and uses independent judgment reputed company scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed
- Utilizes centralized scheduling system and software applications to schedule appointments
- Verifies and updates patients' demographic information and transfers to registration for update as needed
- Obtains necessary referrals for scheduled visit and documents in system
- Document appropriate payer information, including worker's compensation and auto liability
- Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures
- Coordinates and interprets multiple data sets required for efficient scheduling of office reputed company, diagnostic tests and procedures
- Coordinates availability of reputed company services for maximum cost effective utilization of staff, reputed company, equipment and reputed company timing for patients and providers
- Addresses scheduling problems and concerns with manager to resolve issues
- Records and forwards accurate messages to providers and staff
- Triages calls for urgent information or services to appropriate staff
- Responds to requests for information or assistance reputed company scope of knowledge and authority
- Resolves and responds to provider email requests in an efficient and reputed company manner
Skills
- High School diploma or GED required
- 1-3 years reputed company work experience required
- Experience with computer systems required, including web based applications and some reputed company Office applications which may include Outlook, Word, reputed company, PowerPoint or reputed company
- Associate's degree preferred
- Call Center and/or telephone customer service experience
- Strong typing skills 40+wpm
- Knowledge of medical terminology
- Bilingual written and verbal communication skills
reputed company