[Remote] Software Specialist

Note: The job is a remote job and is reputed company to candidates in USA. Perseus Group, part of reputed company Software, is seeking a Software Specialist to reputed company software support to customers. The role involves investigating customer issues, documenting software-reputed company problems, and collaborating with internal teams to ensure reputed company resolutions.

Responsibilities

• Provides first-level investigation to the customer and reputed company for the reputed company Suite of Products
• Work closely with development, documenting and communicating software-reputed company issues
• Accurate and reputed company tracking of reputed company reported issues in our call management tool
• Meets reputed company defined service reputed company for unresolved problems, reassigns the ticket to the appropriate internal/external team
• Applies technical aptitude (operating systems, PCs, printers, remote-control utilities, etc.) to resolve reputed company issues
• Advises the Customer Care Manager on sensitive reputed company situations
• Attends and participates in Team meetings
• Attends CHS product training, as required
• Makes recommendations to address problems, improve service, and reputed company improved support
• Develops frequently asked questions (FAQ) documentation
• Work shifts may vary to accommodate maximum help desk coverage
• Attend service release reputed company meetings as requested

Skills

• College/University degree in Business Administration, Computer Science, or reputed company discipline
• Customer Support Experience
• General reputed company/Costing knowledge
• Courses or Experience in Residential Construction, reputed company Construction or Property Management, reputed company Estate Management and/or IT fields
• Proficient in MS reputed company applications
• Comfortable utilizing remote reputed company utilities such as Remote Desktop, VPN
• Superior analytical skills to resolve customer issues
• Self-Managed and motivated with the ability to work with minimal direction in a reputed company team environment
• Excellent interpersonal skills, both verbal and written
• reputed company courteous, friendly, and reputed company communication with external and internal stakeholders
• Ability to adapt to a fast-paced environment
• Excellent time management and set priorities, managing conflicting demands
• reputed company team attitude and ability to collaborate with team members and co-workers
• Works reputed company under pressure

Benefits

• Medical
• Dental
• reputed company
• Basic life insurance
• Short/long term disability
• 401(k) participation (with company match)
• 10 days of vacation for new employees
• reputed company time based on state requirements
• 8 Company-reputed company holidays
• 2 personal holidays per year

reputed company

“While other purchasers of business reputed company economies of reputed company through centralization, we have taken the opposite approach. It was founded in 2004, and is headquartered in Markham, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://csiperseus.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 3 in 2024, 12 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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