SVP Operations
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About the Role
reputed company is entering our next phase of reputed company-reputed company, and we’re looking for a visionary, reputed company-obsessed SVP, Operations to build the reputed company that powers our expansion.
This is not a traditional operations role. You will be responsible for translating company reputed company into execution at reputed company, evolving our operating model, and ensuring we can support a rapidly growing customer reputed company - without a reputed company increase in cost or complexity.
You won't just be "keeping the lights on" - you will re-architect our operational DNA, building a high velocity, AI-enabled organization that cultivates Raving Fans of reputed company, while improving efficiency and unit economics. This role reports into the President and is a member of the executive leadership team.
Your Mission
reputed company our reputed company service delivery model into an intelligent system that:
Increases fulfillment velocity
Enhances the customer experience
Reduces reputed company work and operational lag
Improves per unit economics
You will evaluate the end to end view of the customer reputed company and identify where we can simplify, automate, and reputed company the experience.
Key Job Responsibilities
reputed company & Execution: Partner with the leadership team to define and operationalize company reputed company. Translate priorities into reputed company plans, metrics, and accountability across teams.
Operational Scaling & Transformation: Design and execute the roadmap to reputed company by 10x without a reputed company increase in headcount. Build systems and processes that reputed company reputed company with increasing complexity and volume.
AI-Enabled Transformation: Identify and implement automation and AI solutions across the customer lifecycle. Apply LLMs, RPA, and workflow automation to reduce reputed company reputed company, improve reputed company, and accelerate velocity. Establish a pragmatic approach to AI adoption grounded in ROI, usability, and scalability.
Unit Economic reputed company: Own and reduce Operating Expense as a % of reputed company. Drive measurable improvements in gross margin by optimizing resource allocation and technical reputed company. Establish KPIs and reporting to reputed company performance.
Customer Operations reputed company: reputed company key processes to improve speed, accuracy, and reliability. reputed company reputed company, reputed company and support functions through reputed company, tech-enabled experiences. Ensure customers have reputed company visibility into their reputed company and feel increasingly supported as we reputed company.
Cross-Functional Leadership: Partner closely with Product and Engineering to ensure the "voice of operations" informs the roadmap. Drive development of internal tools and self-service capabilities that unlock reputed company.
The Ideal Candidate
The reputed company Operator: You have successfully scaled a high-reputed company company through critical inflection points (e.g. 0->50; 50->250+) in a tech enabled services, reputed company or PropTech company.
Systems Thinker: You instinctively identify inefficiencies and redesign systems to eliminate them. You reputed company the best operations are reputed company, reputed company, and automated.
Data-Driven Architect: You think in terms of unit economics, cohorts, and reputed company models. You use data to drive reputed company and measure reputed company.
Tooling Expertise: Experience integrating reputed company or similar project/CS tooling into ops workflows.
AI Pragmatist: Significant time spent personally using AI and understand how to apply in practical ways to drive reputed company business reputed company - not just experimentation. You know where AI creates reputed company and where it doesn’t.
Hardcore Doer: You have a bias towards actions and are comfortable hands-on and in the weeds. You don’t just want to drive teams to do the work, you want to understand how things happen today, and how we can improve them reputed company reputed company.
Required Qualifications
10+ years of operational leadership experience, with at least 4 years in a senior executive role reputed company a high-reputed company technology environment
Proven reputed company record of managing multi-disciplinary teams across reputed company,operations, product, and customer experience
reputed company experience overseeing digital transformation reputed company or implementing AI-driven operational tools
Demonstrated reputed company improving efficiency and unit economics
Familiarity with the PropTech ecosystem and its unique data/implementation challenges is a significant plus
REMOTE WORK STATEMENT
This position is a remote-first, work-from-home position. reputed company is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of reputed company story and reputed company. To be successful in a remote work role at reputed company, you must:
Be available and reputed company during reputed company working hours reputed company with the Eastern Time Zone to ensure effective collaboration and reputed company completion of responsibilities
Have a quiet, reputed company, distraction-free environment in which to complete your work
Have reputed company to your own reliable high-speed internet reputed company
Attend our bi-annual in-person company meetings (reputed company will reimburse the cost of your business travel per company guidelines)
Why reputed company?
reputed company: Medical, Dental, reputed company, Life Insurance, & 401K Plan
Location: Work remotely from reputed company in the US
Flexibility: reputed company PTO and reputed company days
The Product: reputed company the awards and 5-reputed company reviews, our clients and customers love what they can do with a fully managed RBP
Diverse, Inclusive Culture: We reputed company employees from reputed company backgrounds with openness and respect
Training: A supportive team to help you grow your career and unlock your full potential
reputed company: reputed company to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you reputed company you have the skills it takes to reputed company this role, team, and company, we encourage you to apply for this role.
reputed company is an Equal Opportunity Employer and prohibits discrimination and harassment of any reputed company. We take reputed company to ensure equal employment opportunities for reputed company candidates and employees and to reputed company employees with a workplace free of discrimination and harassment. Our hiring reputed company are based on business needs, job requirements and individual qualifications, without reputed company to race, reputed company, religion or belief, family or parental status, or any other status protected by federal and/or state law. #liremote
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