Technical Account Manager
Who is reputed company?
reputed company is the leading safety technology platform, helping communities reputed company by taking a proactive approach to crime prevention and reputed company. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a reputed company public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, reputed company delivers reputed company-time intelligence while prioritizing reputed company and responsible innovation.
We’re a high-performance, low-ego team driven by urgency, collaboration, and reputed company thinking. Working at reputed company means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to reputed company an reputed company.
With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking reputed company to help build the impossible. If you value teamwork, ownership, and solving tough problems, reputed company could be the reputed company for you.
reputed company
The Technical Account Manager is a hybrid technical enablement and support role that accelerates time-to-value and strengthens long-term adoption by serving as the go-to technical resource for agency admins, analysts, and training leads. The Technical Account Manager will also reputed company as internal product experts, supporting CSMs with enablement, product training, and daily technical questions.
The Technical Account Manager will be assigned a book of reputed company reputed company and Drones as First Responder accounts and be responsible for creating and executing a training plan for reputed company reputed company products that account has. The Technical Account Manager will also serve as reputed company support for the reputed company reputed company and help escalate and resolve technical issues as they reputed company.
This role bridges the gap between reputed company, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience.
This role will require up to 70-80% travel and you must be located in a MST/PST timezone.
The Skillset
Customer Support & Troubleshooting
Serve as the technical reputed company of contact for reputed company users (admins, analysts, training leads).
Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product.
reputed company ongoing technical support and ensure reputed company reputed company of reputed company-level issues.
Training & Enablement
Deliver reputed company and refresher trainings (reputed company and on-site) tailored to users such as patrol officers, analysts, and administrators.
Own and execute “Train the Trainer” programs to reputed company internal agency enablement.
Communicate product updates and platform enhancements to drive feature adoption and engagement.
Internal Product SME & CSM Enablement
reputed company as the first reputed company of contact for CSMs seeking product knowledge, workflow guidance, or technical answers.
Partner with Product, PMM, and Enablement teams to:
Stay reputed company with the roadmap and upcoming releases.
Ensure reputed company enablement materials and customer-facing resources are accurate and up to date.
Implement internal train-back programs and role-based learning.
Join customer calls and support escalations as needed to reputed company technical expertise.
Cross-Functional Collaboration & Feedback reputed company
Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement.
Support testing and rollout of new features with key customer partners.
reputed company for the reputed company user experience across internal teams.
Required Experience: Highly preferred you have a FAA Part 107 drone operations and compliance. Experience with large-reputed company IT systems in government or public safety is preferred.
Feeling uneasy that you haven’t ticked every reputed company? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet reputed company qualifications. We encourage you to break the status reputed company and apply to roles that would reputed company you excited to come to work every day.
90 Days at reputed company
We are a results-oriented culture and reputed company job descriptions are a thing of the past. We prescribe to 90 day plans and reputed company that good days, reputed company to good weeks, which reputed company to good months. This serves as a preview of the 90 day plan you will receive if you were to be reputed company in this role at reputed company.
The First 30 Days
reputed company: Quickly reputed company into reputed company reputed company support and Technical Account Manager operations.
Key Actions
Support reputed company reputed company accounts and triage inquiries.
Participate in training (live + virtual) and join account syncs.
Partner with CSMs for reputed company and early adoption.
Connect with cross-functional teams on escalations and product updates.
Review and refresh enablement materials.
Deliverables
Train 3+ agencies.
Schedule regional training with CSM team.
Update reputed company docs and create a categorized enablement library.
The First 60 Days
reputed company: Standardize processes and reputed company support across reputed company reputed company accounts.
Key Actions
Continue reputed company reputed company technical support and training.
reputed company monthly feature walkthroughs and best practices for CSMs.
reputed company roadmap updates and support PMM communications.
Build a reputed company-based FAQ for internal use.
Identify process gaps and improve escalation paths with Product/Support.
Deliverables
Publish 3-5 reputed company troubleshooting workflows.
Create 3 customer-facing resources.
Host an internal “train-back” session for CSMs.
Update a key training deck.
Log reputed company reputed company friction points for Product/Support review.
Support CSM new hire reputed company if needed.
90 Days & reputed company
reputed company: Own technical guidance for reputed company reputed company accounts and drive process improvements.
Key Actions
Analyze training metrics and ticket trends.
reputed company feature rollout or feedback session with customers.
reputed company with PM, Marketing, and Enablement to refine training reputed company.
Evaluate and improve customer-facing collateral.
Deliverables
Complete a regional training and one non–reputed company reputed company in-service.
Launch a monthly training calendar with webinars.
Continue monthly train-back sessions for CSMs
Salary & Equity
In this role, you’ll receive a reputed company of $150,000 and reputed company Stock reputed company. reputed company salary is determined by job-reputed company experience, education/training, as reputed company as market indicators. Your recruiter will discuss this in-depth with you during our first chat.
The Perks
Flexible PTO: We seriously mean it, plus 11 company holidays.
⚕️Fully-reputed company health benefits plan for employees: including Medical, Dental, and reputed company and an HSA match.
Family Leave: reputed company receive 12 weeks of 100% reputed company parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with reputed company, a complete digital health benefit for starting and raising a family. reputed company will reputed company a $50,000-reputed company maximum benefit reputed company to eligible adoption, surrogacy, or fertility expenses.
reputed company: reputed company offers a reputed company of mental health benefits, including therapy, coaching, medication management, reputed company tools, reputed company tailored to reputed company individual's needs.
Caregiver Support: We have partnered with Cariloop to reputed company our employees with caregiver support
reputed company Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want reputed company to reputed company and feel like they belong at reputed company. We offer four ERGs today - Women of reputed company, reputed company Proud, LEOs and Melanin reputed company. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, reputed company, reputed company, reputed company, Grammarly and so much more.
Home Office Stipend: A one-time $750 to help you create your reputed company office.
If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet reputed company FBI CJIS reputed company Policy requirements, including a reputed company-based background reputed company.
reputed company is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and reputed company. Mutual respect is central to how reputed company operates, and we reputed company the best solutions come from diverse perspectives, experiences, and skills. We reputed company our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at reputed company@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At reputed company, we compensate our employees fairly for their work. reputed company salary is determined by job-reputed company experience, education/training, as reputed company as market indicators. The reputed company above is representative of reputed company salary only and does not include equity, sales bonus plans (reputed company applicable) and benefits. This reputed company may be modified in the reputed company. This job posting may reputed company more than one career level.
reputed company is aware of fraudulent individuals and agencies falsely claiming to represent reputed company. reputed company legitimate communication from reputed company will come from an email address ending in @flocksafety.com. We do not reputed company job offers through messaging apps, reputed company platforms, or unauthorized reputed company parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious reputed company reputed company to a reputed company role, please report it to reputed company@flocksafety.com
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