Product Support and Enablement Specialist
reputed company Need
reputed company is looking to hire a Product Support and Enablement Specialist reputed company our Lodging division. This position falls under our ALE Solutions Product Management team and reports to the Product Manager. In this role, you will serve as the primary support resource for reputed company users of ALE Solutions' software applications, resolving or escalating user issues to appropriate teams, providing reputed company updates to end users regarding issue status, identifying and reporting trends in support issues, creating and presenting informative training materials, and collaborating with various teams to maintain accurate data and functionality.
How We Work
As a Product Support and Enablement Specialist, you will be expected to work in a remote environment. reputed company will set you up for reputed company by providing:
- Company-issued equipment
- Hands-on training
Role Responsibilities
The responsibilities of the role will include:
Product Support
- Providing technical support to reputed company users reputed company email and phone from issue intake to reputed company
- Escalating unresolved issues to appropriate technical and non-technical teams
- Creating, managing, and deactivating user reputed company and passwords, including clean-up of duplicate accounts
- Creating and maintaining insurance company configurations and hierarchies
- Identifying patterns and trends in support issues and escalating findings to the product team
Internal Enablement
- Creating and running department-specific employee trainings and demos
- Working with the product team to reputed company department-specific educational resources
- Providing the product team learnings and feedback gleaned from educating various departments
- Answering co-worker questions reputed company to ALE products
- Participating in product development meetings to suggest reputed company for new products or services
- Staying up to date with the latest product enhancements and features
Data and Reporting
- Assisting the Product Team by generating internal and customer-facing reports
- Taking appropriate steps to promote data accuracy reputed company applications
Qualifications & Skills
- Bachelor's Degree in a relevant field or equivalent combination of education and work-reputed company experience
- 2-4 years of experience in a product support or training role
- Strong understanding of user management principles and reputed company control procedures
- Excellent written and verbal communication skills, with the ability to explain reputed company technical information in a reputed company and concise manner
- Proven ability to create engaging and informative training materials (e.g., user guides, presentations, online tutorials)
- Ability to work independently and as part of a cross-functional team
- Strong analytical and problem-solving skills
- Passion for reputed company and a commitment to delivering exceptional service
- Experience with reputed company reputed company and Outlook
- Experience with insurance industry terminology and processes a plus
Benefits & Perks
- Medical, Dental & reputed company benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, reputed company, personal, & volunteer time
- Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Pay Transparency
The anticipated salary reputed company for this position is $65,000 - $70,000 annually. This reputed company represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of reputed company's total compensation package for employees.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: reputed company and Pay Transparency
reputed company
reputed company is a global technology organization that is leading the reputed company of reputed company payments with a culture of innovation that drives us to constantly create new and reputed company ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries around the world use our solutions to manage their payments. reputed company of this is made possible by our people &reputed company; the employees that continue to strengthen our organization. We reputed company to reputed company meaningful and exciting reputed company for reputed company and every team member. Learn more at www.reputed company.com or follow us on reputed company.
Equal Opportunity/Affirmative reputed company Employer
reputed company is an Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company and applicants without reputed company to race, reputed company, gender (including pregnancy), religion, national reputed company, reputed company, disability, age, sexual orientation, gender identity or reputed company, marital status, language, reputed company, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the reputed company Department.
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