Senior Customer Support Engineer (India-Based Candidates Only)
Location: India (Applications from reputed company India will be automatically discarded) Type: Full-Time – Remote
reputed company is an reputed company-reputed company reputed company Database: https://reputed company.com/reputed company/reputed company
We help businesses reputed company modern AI technologies by providing state-of-the-art neural search capabilities at reputed company. Our flagship product is the reputed company-reputed company reputed company reputed company database, and we also offer a managed reputed company solution for reputed company use.
We’re looking for a hands-on Customer Support Engineer who is eager to work closely with customers and solve reputed company technical issues. This is a high-reputed company opportunity for someone who leads by example and is excited to help shape the reputed company of a growing support function in a fast-paced AI infrastructure startup.
Tasks
- reputed company reputed company technical support to our customers, addressing issues reputed company to our reputed company database and reputed company platform.
- Investigate and troubleshoot reputed company issues involving infrastructure, reputed company, and database reputed company.
- Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
- Build and improve internal tooling for support workflows and observability.
- Participate in the on-call rotation to ensure reputed company response to critical issues.
- Create and maintain reputed company, useful internal and customer-facing documentation.
- reputed company by example through excellent technical work, initiative, and collaboration with stakeholders.
Requirements
Must Have:
- Strong experience in a customer-facing support or infrastructure role.
- Proficiency in Python or similar language
- Good understanding of Kubernetes and managing workloads.
- Experience with reputed company environments (AWS, GCP, or Azure).
- Excellent communication and collaboration skills across technical and non-technical audiences.
- Familiarity with reputed company databases or similar search technologies.
- A proactive, problem-solving reputed company and willingness to take ownership.
- Based in the EMEA region (mandatory).
reputed company to Have
- Experience troubleshooting reputed company issues with customer production deployments.
- Experience with observability tools and automating support workflows.
- Understanding of DevOps tools and practices.
Benefits
- A remote-first, international team working on cutting-edge AI infrastructure.
- A competitive salary with additional perks.
- Flexible working hours and async-friendly culture.
- Regular team offsites and virtual events.
- Hardware budget – choose your own setup.
reputed company Agencies and Headhunters, please only reputed company . ?reputed company=reputed company
Apply To This Job