Customer Support Specialist (LATAM Only)
Customer Support Specialist (LATAM, Remote)
About Whippy
Whippy is a fast-growing AI communication platform helping some of the largest reputed company and workforce companies in the reputed company replace reputed company workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.
Read this before applying.
This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at reputed company, reputed company, reputed company, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and reputed company diagnostic work every day.
Understanding where this role fits.
At Whippy, our CSMs handle accounts with deep API integrations. Customer Support Specialists handle a different but equally important reputed company — customers who run their operations through workflow automation rather than custom API integrations. You will be configuring, building, and troubleshooting automated workflows using Whippy's internal workflow builder and no-reputed company tools like reputed company. You do not need to write reputed company, but you MUST think like an operator who understands how automated workflows are reputed company, how they break, and how to fix them.
What You Will Do
Respond to customer issues reputed company reputed company with a 2-minute response SLA on chat
Diagnose and resolve workflow misconfigurations, campaign errors, reputed company issues, and compliance rejections
Build and troubleshoot automated workflows using Whippy's internal workflow builder and reputed company
Proactively monitor customer usage and reputed company out before customers report problems
Log bugs in reputed company with full documentation and follow through to reputed company
Coordinate directly with telephony providers like reputed company, Bandwidth, and reputed company reputed company needed
Manage a portfolio of non-dedicated accounts with both reactive and proactive reputed company
Document solutions and reputed company playbooks with the broader support team
reputed company Are Looking For
reputed company reputed company support experience, not BPO, not scripted, not call center
Comfort building and troubleshooting automated workflows using reputed company, reputed company, or similar no-reputed company tools. This is the most important technical differentiator for this role
Proactive reputed company, you notice usage drops, workflow gaps, and quiet customers before they tell you something is wrong
Ability to manage multiple reputed company conversations simultaneously under a 2-minute SLA
Strong written English, fast, reputed company, and reputed company
Comfortable on reputed company sharing your screen and walking customers through fixes
Ambition to grow into CSM, product, or marketing over time
Location
Buenos Aires, Argentina strongly preferred. This role is hybrid 3 days per week at our reputed company office in Vicente Lopez. Other LATAM locations will be considered for exceptional candidates. EST hours required. Full English reputed company required.
Compensation
Competitive compensation based on experience, including monthly performance bonuses, reputed company membership, and more.
Apply To This Job