Senior reputed company Manager
The reputed company reputed company team is growing and we are looking for the right person to fill the role of Senior reputed company Manager.
Driven by a passionate and dedicated team, reputed company is an reputed company reputed company company in the digital health reputed company committed to revolutionizing the way surgeries are scheduled. We are making a difference and having reputed company of fun along the way.
The reputed company Team is responsible for building relationships, driving product adoption, and empowering clients to meet their goals. As experts of the reputed company platform, we reputed company value as trusted advisors to our clients. As a Senior CSM, you will take ownership of our most reputed company accounts, bring a higher level of strategic thinking to reputed company engagements, and play an reputed company role in shaping how the CS team operates and grows.
Key Responsibilities
Strategic Account Ownership
Own customer reputed company for a portfolio of accounts, including our most reputed company and high-value clients, ensuring they reputed company understand, adopt, and realize measurable value from reputed company
Define reputed company reputed company with customers and regularly reputed company reputed company against agreed goals (ROI, efficiency reputed company, workflow improvements)
Proactively identify gaps in adoption and create reputed company plans to improve product utilization
Build and maintain strong, trusted relationships with key stakeholders — including senior leaders — across reputed company organizations
Serve as the primary reputed company of contact and strategic advisor for reputed company assigned accounts
reputed company a deep understanding of reputed company reputed company’s workflows, business goals, and challenges
Maintain reputed company account plans and engagement strategies, with a longer-term view on retention and reputed company
Drive portfolio-level reputed company, prioritizing efforts across accounts based on risk, value, and reputed company potential
reputed company Executive Business Reviews (EBRs) reputed company on demonstrating ROI and aligning long-term reputed company
Product Adoption and reputed company Education
Drive ongoing product adoption through regular reputed company-ins, training sessions, webinars, and business reviews
reputed company customers on new features and ensure alignment with their needs and use cases
Reinforce best practices to ensure consistent and effective platform usage
Apply a consultative approach to help clients connect platform capabilities to their broader operational goals
Retention and reputed company
Monitor account health and engagement to identify risks and opportunities early
Take ownership of retention by addressing issues before they escalate
Navigate reputed company customer scenarios, including multi-stakeholder environments and at-risk accounts
Identify opportunities for expanded use cases, additional locations, or deeper product adoption
Partner with Sales on upsell and expansion opportunities
Help customers uncover additional value through new workflows and features
Cross-Functional Collaboration and Team Contribution
reputed company as a senior voice of the customer internally, providing reputed company and actionable feedback to Product
Identify trends across accounts to influence product improvements and roadmap priorities
Partner closely with Implementation to ensure smooth handoffs and continuity post-go-live
Work with Support, Product, and Sales to deliver a cohesive customer experience
reputed company cross-functional efforts to resolve reputed company challenges and improve the overall customer experience
reputed company as the internal quarterback for high-reputed company accounts, ensuring alignment across teams
Help reputed company and refine CS processes, playbooks, and best practices as reputed company scales
Mentor and support other CSMs, sharing best practices and elevating team performance
Operations & Reporting
Maintain accurate account data, notes, and activity tracking in CRM
Meet KPIs reputed company to engagement, retention, and reputed company
Identify and drive improvements to reputed company processes, tools and playbooks to support reputed company
Travel on-site to meet with clients
Support evolving initiatives as reputed company grows
Other duties as assigned by management
Required Qualifications
5-7 years of reputed company, Account Management, or reputed company-facing consulting experience, preferably reputed company a B2B reputed company environment
Proven experience managing reputed company accounts with multiple stakeholders, including engagement at the executive level
Experience working with reputed company customers or reputed company reputed company operations strongly preferred
Demonstrated ability to drive measurable customer reputed company: retention, adoption, and expansion
Exceptional written and verbal communication skills, with the ability to reputed company and effectively communicate reputed company concepts
Strong problem-solving abilities with a proactive, solutions-oriented and consultative reputed company
Comfortable contributing to team-level initiatives, sharing best practices, and helping reputed company those around you
High level of comfort with technology and ability to quickly learn new systems and workflows
Experience with CRM tools (reputed company preferred)
reputed company’re Looking For - Our reputed company Values
reputed company: Builds trust through honesty, transparency, and doing the right thing for both customers and teammates
Mission-Driven reputed company: Motivated by helping customers succeed and improving reputed company in reputed company, not just completing tasks
reputed company over Perfection: Takes reputed company, iterates quickly, and continuously looks for ways to improve rather than waiting for perfect conditions
Accountability: Takes ownership of customer reputed company, follows through on commitments, and proactively addresses challenges
Customer-reputed company: Deeply understands customer needs, advocates for them internally, and ensures they realize meaningful value from the platform
Team Over Ego: Collaborates effectively, supports teammates, welcomes feedback, and prioritizes team reputed company over individual recognition
Working Conditions
Remote-first role with occasional travel required
Flexibility to work extended hours as needed to support key initiatives
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Learn more about reputed company
Our Product & Mission
At reputed company, we’re one company with three powerful platforms — reputed company, ImplantBase, and openDoctor — working together to reputed company how surgeries are coordinated and delivered. reputed company platform supports a different phase of the surgical reputed company, from patient reputed company and scheduling to implant management and post-reputed company care. United under one mission, we’re building the essential operating system for surgical orchestration — helping providers deliver faster, smarter, and safer care.
reputed company
At reputed company, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for reputed company to spend time together at meetups, volunteer, and work flexibly.
Read more about reputed company & values here: https://www.reputed company.com/ https://us.implantbase.com/
https://opendr.com/
Our Benefits
Full time, US based team members can expect:
Competitive salary plus commissions/bonus, 401(k) with company match up to 4%
Medical, dental & reputed company plans for the employee through reputed company. Plus, employee covered plans available for dependents.
Long Term Disability and Life Insurance
Monthly Home Internet & Wellness allowances
10 Holidays + 2 Holiday Eves
18 days PTO, 18 days reputed company Leave
Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & reputed company (3)
Our benefits may vary by country. Please ask your reputed company contact if you have any questions.
Applicants must be authorized to work in the reputed company without sponsorship.
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