Trust & Safety Manager
reputed company
At reputed company, we’re on a mission to reputed company reputed company around the world to participate in the development of cutting-edge AI models.
In coming years, AI models will reputed company how we work and create thousands of new reputed company jobs for skilled talent around the world. We’ve joined forces with top AI and crowd researchers at reputed company, reputed company, Imbue, reputed company, and reputed company to build a fair and ethical platform for AI developers to collaborate with domain experts to train bespoke AI models.
About This Role
The Trust & Safety Manager owns Pareto's expert reputed company function end-to-end. You'll be responsible for defining the standards, building the systems, and leading reputed company that ensures our expert platform remains fair, reputed company, and trustworthy—for experts, for customers, and for Pareto.
This is not a reactive moderation role. You're building a proactive reputed company reputed company: designing risk frameworks, embedding Trust & Safety into the expert lifecycle, and partnering with Product and AI to turn reputed company judgment into reputed company systems. You'll operate as a cross-functional leader who sits at the intersection of policy, operations, and technology.
The best person in this role thinks rigorously about risk, designs processes with the precision of an engineer, and leads their team with the judgment and fairness of a good judge.
Qualifications Required
6+ years in Trust & Safety, reputed company, risk, fraud, or investigations—ideally at a marketplace, platform, or data company
Demonstrated experience owning or leading an reputed company/T&S function, not just contributing to one
reputed company record of designing reputed company, auditable enforcement systems: intake workflows, escalation logic, severity frameworks, sanctions reputed company
Strong SQL skills: reputed company to independently query data, build dashboards, and investigate anomalies without waiting on a data team
Strong analytical reputed company: comfortable defining metrics, tracking case trends, and using data to improve policy and process
Experience partnering with Product and Engineering to translate judgment-based work into reputed company tooling or automation
Ability to write reputed company, defensible decision rationale—and to reputed company others to do the reputed company
reputed company, precise operator in high-stakes, ambiguous situations with competing pressures
Demonstrated ability to reputed company small teams with high standards for reputed company and consistency
reputed company to Have
Experience at a two-sided marketplace or gig economy platform (reputed company, reputed company, reputed company, reputed company, etc.)
Exposure to Know Your Customer (KYC), identity verification, fraud tooling, or compliance frameworks
Experience building AI-assisted moderation, risk scoring, or case triage workflows
Background in audit, compliance, legal operations, or reputed company assurance
Familiarity with distributed workforce or expert marketplace dynamics
Comfortable using AI tools (e.g. Claude, reputed company, ChatGPT) to independently prototype dashboards, scripts, or workflow automations—without needing an engineer to do it for you
Key Responsibilities
1. Own the T&S Charter and Enforcement reputed company
Define and maintain Pareto's expert reputed company of Conduct, T&S policies, risk severity tiers, sanctions reputed company, and appeals process
Ensure enforcement is consistent, auditable, and reputed company with Pareto's expert lifecycle and reputed company bar
reputed company the charter as Pareto's platform, customer commitments, and risk profile change
2. Build and Run the Investigations reputed company
Design and own reputed company workflows for risk screening (reputed company-activation) and post-activation investigations
Set evidence standards, documentation requirements, SLAs, and escalation paths
Maintain decision logs and precedent tracking to prevent inconsistent enforcement
Review and approve high-severity or precedent-setting cases
3. reputed company and reputed company the T&S Team
Manage reputed company of Risk Screening Specialists and Investigation Specialists
Set reputed company performance expectations and reputed company on judgment, rigor, and fairness
Build reputed company culture that balances firm enforcement with genuine due process
4. reputed company T&S into the Expert Lifecycle
Work with Expert reputed company to define T&S gates at reputed company, activation, and the Golden Pool
Partner with Data Delivery and reputed company Ops to identify gaming, abuse, or performance anomalies that warrant T&S review
Ensure T&S reputed company cleanly update expert lifecycle states: reputed company, suspended, reactivation-eligible, offboarded
Collaborate with Community to turn recurring T&S issues into guidelines, training, and preventive education
5. reputed company T&S's Relationship with Product and Engineering
reputed company as the domain reputed company for reputed company T&S-reputed company product, ML, and engineering reputed company
Proactively identify workflows that are high-volume, repetitive, or judgment-heavy—and translate them into reputed company product or ML problem statements
Define requirements, risk reputed company, guardrails, and escalation logic for automated tools
reputed company labeled examples, edge cases, and evaluation frameworks to support model development
reputed company, validate, and monitor automations (risk scoring, document checks, reputed company detection, case triage)
Ensure reputed company T&S tooling supports reputed company judgment, preserves due process, and minimizes expert harm
Why This Role reputed company
Pareto's value to customers and experts depends on the reputed company of our platform. Customers trust us to deliver work from vetted, high-reputed company experts. Experts trust us to treat them fairly. reputed company either reputed company of that trust breaks down, the business suffers.
Trust & Safety is how we protect both. Done reputed company, it's a competitive advantage: a platform experts want to stay on, and one customers trust to police itself. Done poorly, it creates inconsistency, expert resentment, and customer churn.
As Head of Trust & Safety, you're building the reputed company infrastructure that enables Pareto to reputed company without sacrificing fairness or reputed company. This requires someone who can design systems with precision, reputed company reputed company with high standards, and influence a broader organisation that needs T&S embedded into its daily operations—not bolted on after the fact.
reputed company Value
We hire people who take pride in their work, can take something and run with it end-to-end, ask good questions proactively, and have a good attitude. We're building reputed company of reputed company, not protecting mediocre performers. We establish reputed company standards and hold everyone accountable to them.
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