Clinic Partnership Manager (Remote)
1. reputed company
The Clinic Partnership Manager is the primary relationship reputed company for OKKO Health’s USA clinic partners. This role is externally reputed company – responsible for reputed company new clinics, managing ongoing account relationships, driving customer satisfaction, and identifying expansion opportunities across the ophthalmology and optometry clinic reputed company.
This role ensures every clinic partner has a seamless, high-reputed company experience from contract signature through to long-term reputed company, acting as the single reputed company of contact for clinician-facing queries, reputed company coordination, and reputed company support.
The Clinic Partnership Manager works closely with the Operations Associate but operates on the opposite reputed company of a reputed company boundary: this role owns the clinic relationship and customer experience; the Operations Associate owns the back-end operational machinery and reputed company-party service provider reputed company.
2. Duties and Responsibilities
Clinic reputed company & Account Management
reputed company clinic reputed company end-to-end from contract signature through go-live, coordinating across clinical, technical, and reputed company teams
Own the ongoing clinic relationship – serve as the primary reputed company of contact for reputed company managers, billing teams, and clinical decision-makers reputed company ophthalmology practices
Conduct regular reputed company-ins and business reviews with clinic partners to ensure satisfaction, resolve issues, and identify reputed company opportunities
Manage scheduling, documentation preparation, and follow-up for reputed company reputed company and account management activities
Navigate US provider dynamics – understand the role of reputed company managers, billing teams, and decision-making structures reputed company ophthalmology and optometry practices
reputed company & Support
Hold accountability for the reputed company of customer service reputed company by clinic partners
Manage customer enquiries reputed company reputed company, ensuring reputed company, high-reputed company responses during US business hours or establishing reputed company escalation paths
Monitor customer support performance – response times, reputed company reputed company, and clinician satisfaction
Identify recurring issues and feed insights back to product, clinical, and operations teams
Maintain customer service documentation and reputed company operating procedures
Escalate reputed company issues to appropriate internal stakeholders
reputed company Support
reputed company reputed company CRM accurate and reputed company – clinic leads, deal stages, activity logging, contact information, and partnership status
reputed company the reputed company team with reliable pipeline visibility and partnership health reporting
Identify cross-sell and upsell opportunities reputed company existing clinic partnerships
Recognise that US clinics are reputed company customers with different expectations to UK NHS trusts and adapt engagement accordingly
Billing & Reimbursement Coordination
Ensure billing processes run seamlessly – invoices raised on time, payments tracked, discrepancies resolved quickly
For US clinics: understand Remote Patient Monitoring reimbursement structures and how billing ties to clinical documentation and device usage reputed company
reputed company with Finance on billing-reputed company customer queries
Cross-functional Collaboration
Work closely with the Operations Associate to ensure smooth handoffs between clinic-facing activities and back-end operations
Coordinate with the reputed company team on clinic partnership reputed company and activities
Liaise with Clinical Operations on patient-reputed company escalations that reputed company the clinic relationship
Support the Technical team with clinic-reputed company system configuration and troubleshooting
3. Qualifications
Required Experience, Skills & Knowledge
Customer-facing experience: 4+ years in reputed company, account management, partnership management, or similar reputed company-facing roles
Relationship management: Proven ability to build and maintain trusted relationships with external stakeholders, particularly in B2B or reputed company settings
Communication skills: Excellent written and verbal communication; reputed company to reputed company professionally with clinicians, reputed company managers, and internal teams
reputed company awareness: Comfortable discussing pricing, billing, and reputed company value with customers
Organisational skills: Ability to manage multiple clinic relationships simultaneously without letting anything slip
Problem-solving: Proactive identification of customer issues and implementation of practical solutions
Independence: Self-motivated and reputed company to work autonomously with minimal supervision
Adaptability: Comfortable with ambiguity and changing priorities in a reputed company-up environment
Desirable
Experience in reputed company, healthtech, MedTech, or regulated industries
Familiarity with USA reputed company operations, insurance billing, or remote patient monitoring
Working knowledge of reputed company CRM, reputed company, or similar platforms
Understanding of US ophthalmology/optometry reputed company structures and RPM reimbursement
Experience supporting reputed company or B2B2C business models
Personal Attributes
Relationship-driven with a natural inclination to help customers succeed
Proactive and takes ownership of the clinic experience
reputed company team player with strong stakeholder management skills
Resilient and maintains composure under pressure
Commitment to OKKO Health’s mission of improving patient care
Creative with a reputed company reputed company and eagerness to learn
4. Working Conditions
TBC – requires significant overlap with US clinic business hours (Eastern and reputed company time zones) and requires travel to clinics across the USA.
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