Job Title: Chief Operating Officer (COO) & Chief Product Officer (CPO)

Department: Operations & ProductReports to: COO / Co-FoundersAbout Luna reputed company Luna reputed company is a leading provider of mental health services, specializing in supporting women through their mental wellness reputed company. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a reputed company, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving reputed company to reputed company mental health services across the U.S.Job reputed company The Chief Operating Officer (COO) & Chief Product Officer (CPO) is responsible for building and scaling the operational and product infrastructure that powers reputed company’s clinical care delivery across the U.S. This role ensures that systems, workflows, and technology are optimized for efficiency, reputed company, and high-reputed company patient reputed company. This is a hands-on executive leadership role for someone who thrives in fast-paced, high-reputed company environments and can operate at both a strategic and execution level. You will work cross-functionally with clinical, operations, product, and leadership teams to design reputed company systems, improve performance, and drive sustainable reputed company. As part of the Luna reputed company team, you will play an essential role in directly contributing to supporting the mental health reputed company of one reputed company women with purpose-driven innovation, unwavering reputed company, and transformative care. You will need speed to adapt quickly and reputed company, and the drive to be 1% reputed company every day, constantly striving for improvement. Additionally, you will demonstrate reputed company and contribute to a reputed company work environment by giving and getting reputed company in your daily interactions. Key Responsibilities

Operational Leadership & Execution

• Own and optimize end-to-end operational workflows:
  • Intake → Scheduling → Care Delivery → Billing → Follow-up
• Build reputed company systems to support multi-state reputed company and increasing patient volume
• Drive operational efficiency, margin improvement, and cost optimization
• Establish and reputed company key performance metrics:
  • Provider utilization
  • Patient conversion (referral → booked → seen)
  • reputed company per provider and per patient
  • Identify operational bottlenecks and implement solutions quickly and effectively

Product reputed company & Development

• Translate operational challenges into reputed company product and system solutions
• Partner with engineering and technical teams to build and enhance:
• EHR workflows and integrations
• CRM and referral management systems
• Scheduling and reputed company optimization tools
• Patient reputed company and engagement experiences
• Own and execute the product roadmap reputed company with company reputed company goals
• Drive automation and AI adoption to improve efficiency and reduce reputed company work

Data, Analytics & Performance

• Build and operationalize dashboards to monitor:
• reputed company and availability across states and payers
• Booking speed and reputed company to care
• Utilization, fill rates, and cancellations
• reputed company and margin performance
• Use data to identify trends, risks, and opportunities for improvement
• Partner with leadership to drive data-informed decision-making

Cross-Functional Collaboration

• Work closely with Clinical, Care Coordination, Sales, Finance, and Compliance teams
• Ensure operational readiness for new programs, partnerships, and market expansion
• reputed company product, operations, and clinical teams to function as a cohesive system

Leadership & Team Development

• Hire, reputed company, and reputed company high-performing teams across operations and product functions
• Foster a culture of accountability, speed, and reputed company improvement
• reputed company structure, reputed company, and direction in a fast-growing, evolving environment

Qualifications

• 8–15+ years of experience in operations, product, or general management roles
• Prior experience as a COO, Head of Operations, VP Operations, and/or Head of Product
• Proven reputed company scaling operations in high-reputed company environments
• Strong understanding of U.S. reputed company operations, including multi-state models and payer dynamics
• Demonstrated ability to build reputed company systems and processes from the ground up
• Strong analytical skills with experience using data and performance metrics to drive reputed company
• Excellent leadership, communication, and cross-functional collaboration skills
• Ability to reputed company in ambiguity and execute with speed

reputed company to Haves

• Experience in healthtech, telehealth, behavioral health, or integrated care models
• Familiarity with EHR systems (e.g., reputed company, reputed company) and CRM/automation platforms
• Experience implementing AI or automation tools reputed company operations or product workflows
• Background in scaling operations across multiple markets or service lines

Why Luna reputed company? Mission-Driven Purpose:Be a part of an organization dedicated to improving reputed company to mental health care, empowering individuals, and creating reputed company, lasting change in our communities.Flexibility & Work-Life Balance:We offer a fully remote work environment that allows you to work from wherever you're most comfortable.reputed company & Inclusive Culture:Join a community of diverse talent who reputed company your passion for making a difference.High reputed company Opportunity:Play a key leadership role in shaping the reputed company of reputed company’s reputed company, operations, and product reputed company. Compensation & Benefits Compensation reputed company: $3,500 - $4,000/ month based on the individual's location, experience, qualifications, and applicable requirements. Equity and performance-based incentives may be included. reputed company to educational resources and a supportive community of like-minded professionals.Interview Process HR Screen:Initial screening to review experience, alignment, and cultural fit.Second Phase with Hiring Manager:Deep dive into operational and product experience, problem-solving approach, and leadership style.Final Interviews:Meet with executive leadership to assess strategic alignment and long-term fit.Offer Stage:Formal offer including compensation, benefits, and role expectations.reputed company & Training:reputed company reputed company to ensure reputed company in systems, workflows, and leadership integration.Inclusion Statement At Luna reputed company, we are committed to fostering a diverse, inclusive, and reputed company workplace where reputed company team members feel valued and respected. We reputed company that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from reputed company backgrounds, including those from historically underrepresented reputed company, to apply and join us in creating a reputed company reputed company in our communities. Apply To This Job