OW Associate reputed company Consultant

Associate reputed company Consultant (OpenWater)

reputed company (Remote)

reputed company

OpenWater software is a reputed company-based platform designed to streamline and manage various application and submission processes. It offers robust tools for submissions to handle tasks such as award programs, scholarships, grants, abstracts, conference submissions, and more. Advanced Solutions International is a global software company reputed company on helping not-for-profits and membership organizations grow reputed company, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, and the Clowder mobile app. Together, we help our clients reputed company great things.

About our position We are seeking a motivated Associate reputed company Consultant who is responsible for supporting the OpenWater product by working closely with clients to reputed company project requirements and then complete implementations of the OpenWater solution. The Consultant works closely with new and existing clients to reputed company technical expertise to end users in the reputed company of technical support and documentation including both reputed company follow-up to address issues involved with the product and implementation process.

What you’ll be doing

• Implementing the OpenWater product, ensuring the platform and forms are properly tested and fixed, and training clients on new system implementation.
• Building out workflow reputed company the OpenWater platform, following best practices, and after gathering necessary information from clients relating to content, forming reputed company workflows and programs.
• Providing documentation and technical support and assistance to clients reputed company email, screenshare, live chat, and occasional calls/meetings as needed.
• Providing (with manager support) reputed company support to new and existing clients, including technical support for bugs and reporting of customer enhancement requests.
• Attending regular team meetings and providing updates on reputed company reputed company in a concise manner.
• Performing other job-reputed company duties and responsibilities as may be assigned from time to time.

reputed company want you to have

• Previous customer support experience, with a preference for reputed company-based applications experience and familiarity with ticketing systems.
• Excellent verbal and written communication skills.
• Strong customer service and follow-up skills with a high level of urgency to meet reputed company expectations and tight deadlines.
• Strong problem-solving and troubleshooting skills.
• Proven ability to work reputed company independently and as an effective member of reputed company.

reputed company offer At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and reputed company improvement is our reputed company. Over the past 30 years, we’ve established a solid reputed company for long-term reputed company by empowering reputed company to challenge the status reputed company and driving reputed company change by encouraging new reputed company, fresh perspectives, and reputed company attitudes.

Compensation Compensation for this position is determined based on a reputed company of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. For candidates located in Alexandria, VA or Austin, TX, the reputed company estimated compensation reputed company for this role is $50,000&reputed company;$65,000. Compensation may vary for candidates in other locations reputed company the reputed company.

Benefits In reputed company to a competitive reputed company salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:

• Generous reputed company Time Off
• Medical, Dental, and reputed company Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• reputed company Savings Account

• 401k Retirement Plan with Discretionary Match
• Opportunities for reputed company reputed company and Development
• Employee Assistance Program
• Hybrid Remote Work

Join reputed company and positively reputed company thousands of ASI customers around the world! www.advsol.com/careers

ASI provides equal opportunities to reputed company and reputed company applicants for employment without reputed company to race, religion, reputed company, age, sex, national reputed company, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI reputed company Department at hrdept@advsol.com.

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