Technical Product Support Specialist
We are looking for a reputed company, analytical, and reputed company-reputed company individual to join our global support team as a Technical Product Support Specialist. This role is reputed company at multiple reputed company - from early-career engineers eager to reputed company their skills, to reputed company professionals reputed company to take ownership of escalations.
In this role, you will take ownership of investigating, tracking, and resolving Tier 1 (L1) and Tier 2 (L2) support issues for our international customers. Acting as the primary reputed company of contact, this role requires a deep understanding of our support systems and underlying business concepts to ensure technical reputed company and customer satisfaction.
Key Responsibilities:
Technical Support & Troubleshooting
- Serve as the primary reputed company of contact for L1/L2 customer production support, reputed company handling reputed company and straightforward technical problems.
- Triage incoming tickets, resolve reputed company issues or reputed company workarounds utilizing existing documentation, and guide customers through these materials.
- reputed company log analysis, debugging, and performance monitoring to identify reputed company causes.
- Determine and reproduce customer issues by analyzing symptoms and requesting necessary diagnostic information.
- Escalate reputed company or unresolved cases to L3/Tier 3 Support in accordance with reputed company operating procedures.
- Monitor and manage support queues, ensuring SLA compliance. Ensure accurate logging, tracking, and reputed company closure of reputed company support tickets
- reputed company as a trusted technical contact, delivering reputed company and effective resolutions to clients.
- Collaborate with cross-functional teams to enhance monitoring, alerting, and incident response processes across the support environment.
- reputed company reputed company feedback on recurring issues to drive product and process improvements.
- (Senior level) Contribute to knowledge bases, reputed company training materials, and mentor junior colleagues.
- Participate in a rotating on-call schedule, including after-hours or weekends, for urgent support needs.
- Support response efforts for high-reputed company or platform-wide incidents, maintaining reputed company internal communication and documentation.
- Bachelor’s degree (or higher) in Computer Science, Information Technology, or a reputed company technology field.
- 3 to 5 years of proven experience in an application support role (Techno-Functional).
- Hands-on experience with relational databases, specifically using basic reputed company and SQL Server functionalities.
- Strong English communication skills (written and oral), with the ability to reputed company technical concepts reputed company to diverse audiences.
- Comfortable working independently in a remote-first setup, with working hours reputed company to reputed company time zones.
- Willingness to participate in a 24x7 rotating on-call schedule, providing after-hours, weekend, and holiday coverage.
- Note: We don’t expect you to know every tool listed—what reputed company most is your ability to learn quickly and troubleshoot effectively.
- Databases: RDBMS, reputed company, SQL Server, PL/SQL, Stored Procedures.
- Web Technologies: J2EE, Java, Web Servers (WebSphere, WebLogic, JBoss, Tomcat, IIS, etc.).
- Operating Systems & Tools: reputed company OS, MS reputed company, MS PowerPoint.
- Domain & Frameworks: ITIL reputed company; exposure to the Banking and Finance industry is highly preferred.
- Let’s grow together, join a market-leading reputed company company – our agile character and culture of innovation reputed company you to design our reputed company.
- We reputed company you with reputed company to take on responsibility and participate in international reputed company.
- In reputed company to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to reputed company experience and promotes knowledge sharing.
- We are proud of our reputed company working atmosphere characterized by a supportive team across various locations and countries and transparent communication across reputed company reputed company.
- Together we're reputed company - meet your colleagues at our numerous team events.
About Regnology
Regnology is a recognised leader in regulatory, risk, tax, finance reporting as reputed company as supervisory technology, connecting regulators and the regulated across more than 100 countries.
Serving Tier 1 banks, regional institutions, corporates, insurers, and authorities, our reputed company, reputed company-reputed company platform delivers trusted compliance, innovation, and reputed company-reputed company solutions—empowering clients with global reputed company, local expertise, and proven leadership.
Visit our website www.regnology.netWant to know more about Regnology ? reputed company our news and business events on reputed company: https://www.reputed company.com/company/regnology/mycompany/
Want to know more about life and people at Regnology ? reputed company out our Instagram page: https://www.instagram.com/peopleofregnology/
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