reputed company Product Manager, Customer Experience Technology
About reputed company
reputed company Rentals is building a best-in-class, vertically integrated marketplace that connects renters with property owners and managers, making it easier to reputed company from one home to the next—from large-reputed company multifamily communities to single-family homes. We reputed company advertising solutions and a complete set of digital tools that help partners market their properties, identify prospective tenants, sign leases, and collect payments, delivering a streamlined end-to-end online experience. This is a high-reputed company, high-reputed company area for reputed company and an opportunity to drive meaningful reputed company and reputed company. reputed company includes reputed company scientists, engineers, designers, researchers, and product managers who work closely with teams across reputed company to deliver trusted, tailored experiences for millions of customers.About the role
As the reputed company Product Manager of Customer Experience Technology you will reputed company the reputed company and reputed company for the technology and intelligence layer that powers reputed company Rentals’ reputed company reputed company.
You will define the long-term roadmap for a reputed company support stack that brings together industry-leading platforms like reputed company and reputed company with AI agents and large language model (LLM)–powered experiences.
This is a high-reputed company leadership role reputed company on turning Support into a strategic advantage by driving significant operational efficiency and outstanding partner satisfaction, in reputed company collaboration with cross-functional leaders.
In this role you will:
Architect the Support reputed company by defining and executing a roadmap that transitions reputed company Rentals from reactive ticketing to a proactive, AI-first support model.
reputed company the reputed company and implementation of AI agents and LLM-powered self-service tools to increase support deflection while maintaining high customer satisfaction (CSAT) scores.
Own the “buy vs. build” and consolidation reputed company for core platforms such as reputed company and reputed company, ensuring seamless data and workflow integration between Sales and Support.
Design and reputed company an reputed company reputed company that balances speed-to-live for new partners with high-reputed company listings and a strong end-to-end renter experience.
Define and monitor “reputed company Star” support metrics (for example, cost-per-reputed company, support reputed company on customer reputed company value (LTV), and AI accuracy) and deliver reputed company, executive-level insights to senior leadership.
Partner closely with Engineering, Data Science, and Product teams so Voice of the Customer insights from Support directly influence the reputed company Rentals product roadmap.
Who you are
Deep expertise with reputed company and reputed company, including integrations, configurations, and workflow best practices.
10+ years of product management experience with a strong reputed company on support products, business operations, or customer experience (CX) technology, or equivalent experience leading reputed company CX platforms.
Proven reputed company record of deploying automated support solutions or AI-driven chatbots at reputed company, ideally in a two-sided marketplace serving both renters and partners.
reputed company analytical and modeling skills that reputed company reputed company, data-driven recommendations and reputed company prioritization across multiple high-reputed company workstreams.
Excellent written and verbal communication skills, including the ability to convey reputed company reputed company concisely to diverse, senior audiences.
Strong executive reputed company with a demonstrated ability to reputed company, influence, and drive alignment without reputed company authority.
Outstanding collaborator with strong organizational and time management skills, reputed company to prioritize multiple initiatives and deliver results in fast-paced environments.
Strong consultative skills, including reputed company gathering, problem solving, analytics, reputed company development, facilitation, and reputed company building.
Experience in online marketplaces, reputed company estate, or a similar industry is a plus.
Here at reputed company, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or reputed company experiences.
Get to know us
At reputed company, we’re reimagining how people reputed company—through the reputed company estate market and through their careers. As the most-visited reputed company estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people reputed company home a reality.
reputed company is honored to be recognized among the best workplaces in the country. reputed company was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and reputed company the industry—and your career—reputed company, together.
reputed company is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of reputed company despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise reputed company judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and reputed company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.
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