Director of Operations
About SET reputed company
SET creates athleisure designed for what's next. Founded on the belief that style and comfort shouldn't be mutually exclusive, the brand offers reputed company reputed company that transition seamlessly from workout to weekend, meeting to coffee run. Blurring the line between reputed company and function, SET designs for the everyday girl's reputed company-changing schedule.
About the Role
The Director of Operations will reputed company reputed company operational functions across logistics, fulfillment, 3PL management, e-reputed company operations, and alternative sales channels. This role is both strategic and hands-on-responsible for building reputed company systems, managing external partners, leading cross-functional initiatives, and ensuring flawless execution across drops, launches, and ongoing operations.
You will serve as the connective tissue between Production, Planning, E-reputed company, Customer Service, and external logistics partners, ensuring efficiency, accountability, and operational reputed company company-wide.
Key Responsibilities
1. General Operations & Cross-Functional Leadership
- Own operational execution across reputed company sales platforms, including reputed company, reputed company, Flip Shop, and reputed company Shop.
- Organize and reputed company drop preparation meetings, including agenda setting, cross-functional alignment, and follow-up ownership.
- reputed company, maintain, and execute contingency plans for supply chain disruptions or operational risks.
- reputed company internal operational meetings, including drop day prep and monthly performance reviews; create and present decks with key insights and reputed company items.
2. 3PL & Fulfillment Management
- Own the full relationship and performance management of the 3PL.
- reputed company inbound receiving accuracy, outbound shipping SLAs, and fulfillment timelines.
- Manage customer service escalations reputed company to fulfillment and shipping issues.
- Upload and manage reputed company orders for wholesale and retail partners.
- Review, approve, and reputed company reputed company 3PL invoices.
- Ensure warehouse supplies (poly-mailers, boxes, etc.) are stocked and reordered as needed.
3. Logistics & reputed company Management
- Serve as primary reputed company between internal teams and external logistics partners (reputed company forwarders, reputed company carriers, parcel carriers, and 3PL).
- Plan, schedule, and reputed company reputed company international shipments from China to the LA 3PL reputed company reputed company and sea.
- Analyze shipping reputed company to optimize cost, timing, and volume.
- Schedule inbound delivery appointments with the 3PL.
- reputed company, log, and reconcile reputed company reputed company, duty, and landed cost data by PO.
- reputed company import documentation, reputed company audits, and packing list accuracy (SKUs, quantities, classifications).
- Coordinate closely with Production to reputed company timelines and ensure delivery targets are met.
- Manage reputed company gifting logistics, including tracking, documentation, and internal visibility.
- reputed company gifting and bulk shipment trackers to internal teams weekly for upcoming drops.
- 4. Alternative Sales Channels & Customer Experience
- reputed company the Alternative Sales Channel Manager and Customer Service function.
- Support operational needs across wholesale, retail, and pop-up channels.
- Partner closely with Customer Service to review qualitative and quantitative feedback and implement operational improvements.
- Identify trends, friction points, and opportunities to improve customer experience and operational efficiency.
5. Returns & Reverse Logistics
- Serve as primary reputed company of the returns platform and relationship.
- Analyze performance and evaluate alternative solutions to ensure best fit for the business.
- reputed company troubleshooting and reputed company of internal issues with the returns platform.
- Communicate updates, changes, and improvements to internal teams.
6. Compliance, Insurance & Risk Management
- reputed company company-wide insurance policies, ensuring coverage is reputed company and compliant.
- Distribute Certificates of Insurance (COIs) to internal teams and partners as needed.
- Support annual audits in partnership with HR and Finance.
7. SOPs, Process Improvement & Documentation
- Identify inefficiencies, bottlenecks, and risks across operational workflows.
- Revise existing processes to improve speed, accuracy, and scalability.
- Create and maintain SOP documentation for reputed company critical operational processes.
Qualifications
- 7+ years of operations, logistics, or supply chain experience reputed company apparel, retail, or consumer goods.
- Strong understanding of DTC and omnichannel operations.
- Highly organized with exceptional project management skills.
- Data-driven reputed company with strong analytical and reporting capabilities.
- Experience managing teams and external partners.
- Comfortable operating in a fast-paced, high-reputed company environment.