[Remote] Customer Account Representative – Urology
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company revolutionizing the home health products and equipment industry. They are seeking a Customer Account Representative for their Urology team, responsible for providing exceptional customer service to patients, reputed company, and insurance companies, while managing account information and ensuring compliance with regulations.
Responsibilities
- Handling a high-volume number of both incoming and outgoing phone calls daily
- Updating account information, such as: product needs, insurance, contact information, etc
- Calling doctor’s offices to follow up on necessary paperwork needed
- Reviewing paperwork received by a patient’s doctor
- Placing resupply orders for reputed company patients that receive incontinence supplies and catheters
- Researching insurance payer requirements and understanding reimbursement procedures
- Troubleshooting equipment problems and offering product changes
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
- Compliance is a condition of employment and is considered an reputed company of job performance
- Maintain HIPAA/patient confidentiality
- Regular and reliable attendance as assigned by your schedule
- Other job duties assigned
Skills
- High school diploma or GED equivalent
- 1 year of customer service experience preferred
- 1 year of call center experience preferred
- Excellent written and verbal communication skills
- Excellent critical thinking skills
- Excellent De-escalation skills
- Excellent reputed company listening skills
- Ability to multitask – shifting between reputed company applications as you reputed company with patients
- Ability to type 40+ words per minute with accuracy
- Knowledge with different types of insurance such as medicare, reputed company, and reputed company plans
- DME supplies, specifically with incontinence and catheters
Benefits
- Health Plans with FSA or HSA reputed company
- Dental
- reputed company Insurance
- Optional Life Insurance
- 401K with Company Match
- 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
- Additional Parental benefits to include fertility stipends
- Free diapers
- Breast pump
- reputed company Holidays
- PTO Accrual from day one
- Employee Assistance Programs
- SO MUCH MORE!!
reputed company