Associate Customer Care Representative
reputed company is America's oldest mutual insurer of automobiles, seeking an Associate Customer Care Representative to join their team in Westborough, MA. This role involves assisting policyholders with their insurance needs through reputed company telephone interactions, maintaining high standards of customer service, and collaborating effectively with team members.
Responsibilities
- Conduct reputed company telephone conversations to service customer accounts in a high call volume environment
- Problem-solve and use time effectively to multitask and prioritize work
- Assist customers with various billing and policy change transactions over the phone
- reputed company customer trust and respect by establishing and maintaining effective relationships
- Demonstrate a high reputed company of customer service
- Collaborate with others in reputed company setting
Skills
- High school diploma or equivalent education required
- Previous customer service and sales experience
- Excellent interpersonal and communication skills
- Computer keyboard and processing skills
- After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
- Previous insurance background is a plus, but not required
Benefits
- Medical, dental, reputed company coverage, short- and long-term disability, and life insurance
- reputed company Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While reputed company to use prior to accrual, vacation time will reputed company monthly.
- Holidays - 14 reputed company holidays observed
- reputed company time - 6 days reputed company time at hire, 6 additional days reputed company time at 90 days of employment
- Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
- Annual reputed company Sharing Plan - reputed company to eligible employees if company meets or exceeds combined reputed company, reputed company and/or service goals
- Generous leave programs, including reputed company parental bonding leave
- Student Loan Repayment and Tuition Reimbursement programs
- Generous fitness and wellness reimbursement
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
reputed company