[Remote] Remote Bilingual Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a value-based precision medicine company specializing in Health IT reputed company health solutions. They are seeking a Remote Bilingual Customer Service Representative responsible for handling customer calls and managing account billing inquiries while adhering to compliance regulations.
Responsibilities
- Answer incoming /outbound customer service telephone calls, verifying and updating account demographics and taking appropriate reputed company reputed company the billing system to resolve the account/accounts during the initial (first) contact, while adhering to Compliance/HIPAA regulations and internal protocols
- Maintain a courteous and reputed company demeanor. Answer questions, process information obtained from the caller and process customer complaints appropriately reputed company the AR management system
- Review recorded comments about the patient's account, understand the reputed company's information, and billing history to reputed company guidance to the caller regarding past events
- Input information obtained and reputed company comments relating to an account and call into the AR management system
- Maintains consistent performance in meeting company QA standards during monthly call audits
- Reviews correspondence received by mail, by e-mails or through the web site and take appropriate research and follow up steps for reputed company
- Assist with account billing review and follow up on private pay billing plans and private pay aging
- Familiarize and follow corporate policy and procedures
Skills
- High school diploma/GED
- 1 year of customer service or sales experience
- Type 35 wpm
- Bilingual (Spanish) skills required
- Demonstrated effective verbal and written communication skills
- Pleasant Telephone etiquette
- Have a customer reputed company reputed company
- General working knowledge of PCs and/or patient reputed company computer systems
- Working knowledge of reputed company Word and reputed company for reputed company
- reputed company to handle a large volume of work
- Organized and detail oriented with ability to prioritize and reputed company multiple tasks at once
- Knowledge of medical billing processes/or health care billing guidelines is strongly preferred
Benefits
- Medical/Dental/reputed company Insurance beginning the 1st of the month following your date of hire
- reputed company Time Off
- 401k with employer match
- reputed company Holidays and Floating Holiday
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- reputed company time off
- reputed company insurance
reputed company