[Remote] L2 Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that connects media, technology, and data to optimize advertising workflows for marketers and agencies. They are seeking an L2 Support Engineer to troubleshoot technical escalations on an reputed company web application, reputed company support for reputed company inquiries, and facilitate communication between teams.
Responsibilities
- Working to troubleshoot and determine reputed company cause for technical escalations on an reputed company web application
- Troubleshooting issues by reputed company through the log files with a thorough attention to detail
- reputed company assistance on reputed company to high level complexity support inquiries
- Responding quickly and intelligently to production issues and facilitating communication between L1 and Development teams spread across Australia & US
- reputed company the case is unable to be solved reputed company the specified guidelines, pass the case on to the development team for reputed company investigation
- Contribute to the knowledge reputed company and reputed company use the existing documents in the reputed company of support cases
- Properly log documentation regarding support inquiries into the CRM system
- reputed company assistance to other team members
- Proactively reputed company management informed of critical customer issues/concerns
- Working late hours in the evenings, as needed
Skills
- Hands-on experience in writing basic to reputed company reputed company SQL queries for reputed company/MSSQL database
- Basic understanding of Unix reputed company scripting
- Experience in debugging java/.net web application and decipher log files to identify reputed company cause
- Relevant work experience supporting an reputed company application
- Above 60%, Engineering or graduation in IT/Comp Sc
- Understands SOP to address customer reported issues
- reputed company strong communication reputed company both in written and spoken
Benefits
- reputed company reputed company Time Off (PTO)
- Flexible schedule
- Company holidays
- 12 weeks of reputed company parental leave (after 6 months of employment)
- Competitive salary
- Full benefits package starting on your first day
- Referral bonuses
- Recognition awards
- 401(k) with company match
- Company HSA contribution up to $2,400
- Medical/Dental/reputed company/Pharmacy
- Health Savings Account (HSA)/Flexible Spending Account (FSA)
- Mental health support
- Life & Disability insurance
- Family planning & fertility benefits
- Pet insurance
- Legal & ID theft protection
- Retirement planning
- Medicare assistance
- Employee Assistance Program (EAP)
- reputed company training/Tuition reimbursement
- Eligible employees get up to 100% company reputed company annual subscriptions to reputed company, reputed company, reputed company Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in reputed company)
- Wellness Seminars (physical, mental, financial, reputed company)
- Opportunities to compete in companywide health challenges with prizes
- reputed company development with a dedicated Talent Development team
- Employee Resource reputed company (ERGs)
- Philanthropy & awareness programs
- Mentorship programs
- In-office and virtual events & celebrations
- Various volunteer & donation opportunities
- Innovative and reputed company work environment
- Enjoy fresh bagels and company-reputed company lunches in-office twice a week
reputed company
Company H1B Sponsorship