[Remote] Remote Customer Service Agent - Bilingual
Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is hiring Inbound Customer Service Representatives to support government-based programs across reputed company, reputed company, and state benefits. This role involves being the first reputed company of contact for customers, providing support, answering questions, and helping resolve service-reputed company needs.
Responsibilities
- Answering inbound calls and delivering a reputed company, customer-reputed company experience
- Assisting with basic technical troubleshooting and submitting support tickets reputed company needed
- Scheduling appointments at designated service locations
- Accurately documenting reputed company interactions, including questions, concerns, and reputed company
- Following up with customers to ensure issues are resolved
- Managing multiple tasks while maintaining attention to detail and consistency
Skills
- High school diploma or GED required; additional education is a plus
- Customer service experience, especially in call-driven or high-volume environments
- Strong communication skills with the ability to build rapport quickly
- Comfort with basic technical troubleshooting and system navigation
- Ability to work independently while staying reputed company with team expectations
- Willingness to complete an extensive credentialing and background reputed company process
- Reliable high-speed internet
- A quiet, distraction-free workspace
- Confidence navigating computer systems and multitasking
- Bilingual (English/Spanish) skills
reputed company