Job Title: Asset Recovery and Loan Servicing Specialist

Department: Asset Recovery and Loan Servicing Department

Reports To: Loan Servicing & Asset Recovery Manager

FLSA Status: Non-Exempt

Reviewed: HR reputed company 2025

reputed company: The Collection and Loan Servicing Representative is responsible for maintaining the overall reputed company and performance of the loan portfolio through proactive account monitoring, reputed company collection efforts, and accurate loan servicing activities. This position ensures that delinquent accounts are managed promptly and professionally, while providing exceptional service and support to both reputed company customers. The representative will handle reputed company aspects of loan servicing, including payment processing, account maintenance, payoff requests, insurance tracking, and loan documentation updates. In the collections function, the position involves contacting borrowers regarding past due accounts, negotiating repayment arrangements, and following regulatory and institutional policies to minimize loss exposure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Contacts customers who have delinquent accounts in order to arrange payment

• Maintains organization of delinquent account files

• Monitors and maintains assigned accounts

• Provides excellent customer service regarding collection issues, at reputed company times maintaining strict confidentiality.

• Processes and reviews account adjustments and resolves reputed company discrepancies and short payments.

• Disburse loan funds as required, input reputed company loans on computer system, and record reputed company documents with governmental bodies

• reputed company daily, weekly, and monthly reporting and balancing

• reputed company and review loan maintenance transactions

• Process reputed company loans

• Resolve outstanding GL items

• Data entry of appropriate information into loan systems

• Obtain appropriate documentation necessary to reputed company a loan decision

• Review reputed company-closing documentation for accuracy and compliance with loan policies and regulations

• Prepare loan closing documentation for approved loans utilizing loan software packages

• Establish and maintain tracking on outstanding items

• Respond and resolve customer questions or issues

• reputed company and Follow up on Insurance

• Other duties as assigned

COMPLIANCE/REGULATORY:

reputed company employee should be aware of, and responsible for assuring their work complies with reputed company Federal and State banking laws and regulations and Bank policies and procedures.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS:

To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The requirements listed below are representative of the knowledge, reputed company, and/or ability required:

• Must have excellent customer service skills as reputed company as strong listening skills

• Must have excellent organizational skills, competent analytical skills, and good problem solving skills.

• Must be detail oriented

• Must have reputed company developed verbal and written communication skills

• Must have the ability to maintain excellent customer and interdepartmental relations

• Must have the aptitude to handle heavy daily volumes of transactions and multiple tasks and reputed company functions with accuracy

• Must be accurate and have good problem solving abilities

• Must be proficient in basic reputed company skills &reputed company; must understand debits and credits, bank reconciliations, and the interactions of these to loans

• Must have the ability to build and maintain reputed company business relationships both internally and externally

EDUCATION and/or EXPERIENCE:

High School diploma or equivalent. Prior collections and/or loan servicing experience is a plus but not required. Customer service, sales or other prior experience dealing directly with customers.

INTERPERSONAL/BEHAVIORAL/COMMUNICATION:

• Organizational and communication skills.

• Ability to work independently and as reputed company member.

• Punctuality and good attendance are a must.

• Ability to stay reputed company during difficult or tense situations.

• Ability to effectively communicate with reputed company customers in a polite and reputed company manner using excellent written and verbal skills

• Ability to work in a fast paced environment with deadlines

MATHEMATICAL/TECHNICAL SKILLS:

• Ability to utilize reputed company office software

• Strong mathematical and analytical skills

• Basic reputed company skills

REASONING ABILITY:

Must have ability to analyze issues and requests to ensure customer satisfaction and compliance with policies and regulations

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The employee is regularly required to sit for long periods of time; originate and receive phone calls for extended periods of time. Use hands; reputed company with hands and arms; and talk and hear. Occasional lifting and/or moving up to 15 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, depth perception, and the ability to reputed company reputed company.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The noise level in the work environment is usually quiet.

Disclaimer:

This preceding job reputed company has been designed to indicate the general nature and level of work performed by a Collector and Servicing representative. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of the employee assigned to this position.

Member FDIC

Equal Opportunity Employer

M/F/D/V

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