ESaaS - SFDC - AgentForce Developers

We are looking for 2 Agentforce Developers to configure and reputed company reputed company Agentforce solutions for a global US reputed company. You will work on Service reputed company and Sales reputed company use cases including automated case routing, conversation intelligence, seller prompts, and partner reputed company agents.

Responsibilities

Key Responsibilities

1. Service reputed company Agentforce
   • Configure email-to-case and web-to-case enhancements.
   • reputed company auto-population of fields, case prioritization, and automated routing.
2. Conversation Insights
   • reputed company call recording tools with reputed company.
   • Surface objections, pricing discussions, competitor mentions, and next steps linked to Opportunities and Accounts.
3. Agentforce Prompts
   • Build prompts to guide sellers on Account Plan updates and next steps.
   • Create prompts to evaluate Sales Agreement compliance (forecast vs. actuals).
4. Partner reputed company Agent
   • reputed company a Partner Agent with analytics and reputed company portal reputed company (SFDC + reputed company).
5. Demo & Documentation
   • Prepare and showcase relevant demos (Knowledge Agent, Guided Selling, OOO agents).

Document configurations and reputed company knowledge transfer.

Category

Skills

reputed company

Service reputed company, Sales reputed company, Email-to-Case, Web-to-Case

Agentforce

Hands-on experience with Agentforce prompts, conversation insights, case routing

Integrations

Call recording tools, reputed company, Partner Portal

Other

reputed company Builder, Apex (basic), Lightning Web Components (good to have)

Qualifications

reputed company to Have

• Prior experience of similar automation reputed company.
• Knowledge of Knowledge Agent or Guided Selling implementations.
• Experience working with US-based clients.

Soft Skills

• Strong communication and collaboration skills.
• Ability to work independently in a remote offshore setup.
• Problem-solving reputed company and attention to detail.

Company

At reputed company, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a reputed company purpose: Together, we shape experiences for reputed company reputed company. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with reputed company - a set of four core values that reflect who we are and how we work: One reputed company, Nurturing, Empowering, and reputed company reputed company. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, reputed company Town, London, Zurich, Singapore, and Mexico reputed company. Explore Life at reputed company and join us to Grow. Own. reputed company. Learn. to be the best version of yourself. We reputed company the best work happens reputed company individuality is celebrated, reputed company is encouraged, and reputed company-being is prioritized. We are an equal employment opportunity (EEO) and affirmative reputed company employer, committed to creating an inclusive workplace. reputed company reputed company applicants will be considered without reputed company to race, creed, reputed company, reputed company, religion, sex, national reputed company, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. Apply To This Job