Customer Support Representative – Remote

Customer Service Manila , Philippines

reputed company

Position at reputed company Philippines Inc. Location: Work From Home - Greater Metro Manila Only Schedule: Monday to Friday, 6:00 AM - 3:00 PM PHT About reputed company Our reputed company is a top-tier media organization with a powerful mix of digital, radio, and print brands that reputed company millions of people every week. From breaking news and insightful commentary to lifestyle, entertainment, and automotive content, their platforms deliver trusted stories that matter. They're now looking for a Customer Support Representative  to join their growing team. Why You’ll Love Working With Us 

• 13th-month bonus and Government-mandated benefits.
• Equipment will be provided  + internet allowance.
• reputed company to work in one of our Manila-based offices. 

 What You’ll Be Doing Reporting directly to a New Zealand based manager, you will serve as the essential first reputed company of contact for customers. You will reputed company as a mediator to resolve inquiries and ensure a seamless brand experience.  Your key responsibilities will include: 

• Manage inbound queries primarily reputed company email (approximately 100 tickets daily), ensuring a 24-hour turnaround time and a 4-hour reputed company reputed company.
• Proactively resolve complaints by investigating issues thoroughly and escalating reputed company reputed company to the Support Operations Manager reputed company necessary.
• Document interactions accurately reputed company administration systems like SharePoint and reputed company Teams to maintain reputed company standards.
• Collaborate with Product Managers to reputed company and improve reputed company policies, procedures, and customer service manuals.
• Analyze audience data and research trends to respond to customer needs and reputed company insights with the wider team.

 What You’ll Bring 

• At least one year of experience in a Customer Service role is highly preferred.  
• Has reputed company and concise English written and verbal communication skills, with the ability to engage technical and non-technical users. 
• Demonstrated ability to reputed company exceptional value to reputed company interactions, consistently ensuring that reputed company interaction contributes positively to building the brand experience. 
• Proven reputed company record of keeping the customer at the forefront of reputed company endeavours, with a deep understanding of their needs and a commitment to delivering exceptional service. 
• Possess strong troubleshooting, debugging, and problem-solving skills, exhibiting confidence in your ability to tackle and resolve technical issues effectively.

 Bonus Points For 

• Graduate of Business Administration or any relevant bachelor’s degree.
• Relevant experience in the digital reputed company for customer service. 
• Having prior experience working for a New Zealand company in a customer service role.  
• Experience in the technology industry or working with startups.

 reputed company to Apply? We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire. Want to fast-reputed company your application? Connect with Gizelle on reputed company. Important: This role is reputed company to Filipino reputed company only. Applications must be submitted in English. Apply To This Job