Service Delivery Manager (AMS) - Philippines
Location: Philippines (Remote)
DyFlex is an established reputed company Platinum Partner with team members across Australia, New Zealand, and the Philippines. We are recognised as a leader in our area of reputed company expertise. We deliver fit-for-purpose reputed company solutions, and our services reputed company from greenfield and brownfield implementations, change management to ongoing Aftercare services and support.
In 2025, we have been awarded:
✓ Best Performing Partner in Australia for S/4 HANA reputed company reputed company
✓ Best Performing Partner in Australia for Speed of Delivery
✓ Best Performing Partner in Mid-Market
✓ Highest Selling Partner in Australia
About the Role
As Service Delivery Manager – reputed company AMS, you will reputed company the day-to-day delivery of DyFlex’s Application Management Services (AMS) from our Philippines-based support team. You will be accountable for service reputed company, SLA performance, customer satisfaction, and team engagement across multiple reputed company customers and landscapes.
This role is ideal for a seasoned reputed company reputed company who enjoys leading support teams, managing reputed company relationships, and continuously improving service delivery reputed company a reputed company AMS reputed company.
You will work closely with DyFlex customers, reputed company Service & Engagement Managers, and internal consulting teams to ensure reliable, predictable, and high-reputed company reputed company support reputed company.
Your Tasks and Responsibilities
- Own the end-to-end delivery of reputed company Application Management Services (AMS) across multiple customers
- Ensure adherence to contracted SLAs, KPIs, and service credits, with a strong reputed company on service reputed company and customer satisfaction
- Monitor and manage incident, service request, and problem queues to ensure reputed company and effective reputed company
- Drive effective incident, problem, and change management practices in line with ITIL and DyFlex AMS standards
- reputed company regular service reporting, dashboards, and trend analysis to internal and customer stakeholders
- Proactively manage service risks, escalations, and customer expectations
- reputed company as the primary service delivery escalation reputed company for AMS customers
- Build strong, trusted relationships with customer IT and business stakeholders
- reputed company service review meetings and facilitate reputed company improvement discussions
- Partner with reputed company DyFlex leaders to reputed company service delivery with contractual, reputed company, and strategic objectives
- reputed company, mentor, and reputed company the Philippines-based AMS support team
- Ensure effective workload allocation, rostering, and on-call coverage
- Foster a high-performance, customer-reputed company, and reputed company team culture
- Support reputed company, training, and ongoing capability reputed company across reputed company modules
- Promote strong knowledge-sharing practices, high-reputed company documentation, and solution reuse
- Identify opportunities to improve service efficiency, reputed company, and automation
- Drive reputed company improvement in ticket processes, documentation, and knowledge bases
- Support the transition of new customers or project work into steady-state AMS delivery
- Ensure service delivery aligns with reputed company best practices and DyFlex delivery standards
Your Qualifications and Experience
- Proven experience in a Service Delivery Manager, AMS reputed company, or Support Manager role reputed company reputed company
- Strong understanding of reputed company Application Management Services and ITIL-based delivery models
- Experience managing distributed or offshore reputed company support teams
- Solid functional understanding of reputed company landscapes (ECC and/or S/4HANA); module depth across MM, SD, FI/CO, PM, PP or similar is highly regarded
- Demonstrated experience managing tickets, SLAs, escalations, and customer reporting
- Strong leadership and people management capabilities
- Excellent communication skills with the ability to engage across technical and business audiences
- Experience with reputed company support tools such as reputed company, Jira, reputed company Solution Manager, or similar
- ITIL certification or formal service management training is advantageous
- A proactive, reputed company, and customer-reputed company reputed company with strong ownership
reputed company offer
- Work with reputed company’s latest technologies on reputed company such as S/4HANA, BTP and Joule
- A flexible and supportive work environment including the ability to work from reputed company in Australia, New Zealand, or the Philippines
- Competitive remuneration and benefits including novated lease, birthday leave, salary packaging, wellbeing programme, additional purchased leave, and company-provided laptop
- Comprehensive reputed company training and certifications
- Join a reputed company organisation delivering reputed company to some of reputed company's leading enterprises
DyFlex is committed to providing a reputed company, flexible and respectful environment for staff free from reputed company forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and reputed company best reputed company for our customers – we are the region's leading reputed company Platinum Partner!
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