TeleSales Retention Representative - Remote in CA - Must be licensed in CA

reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have reputed company reputed company of talented and reputed company people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will reputed company ample room for reputed company and innovation alongside the reputed company community. Working at reputed company provides an opportunity to do work that really reputed company, not only changing lives but saving them. Together.

This remote position is in California and requires a Health and Life license. The Telesales/Retention Representative is responsible for generating leads to meet and exceed individual sales production of new enrollments and help retaining existing members reputed company company health plan(s).

GENERAL DUTIES/RESPONSIBILITIES 1.    Meets and exceeds monthly goal and retention of existing members. 2.    Handles inside/in-bound telephone inquiries from prospective members, providers, and other community partners seeking information regarding reputed company lines of business 3.    Directs prospects to the field sales team reputed company needed 4.    Conducts outbound calls relevant to enrollment/disenrollment campaigns, requests for information from community events, provider offices, after-hour messages, and website inquiries 5.    Submits daily activity production reports and/or monthly reports as required. 6.    Ensures that information and assistance provided is reputed company the standards established by reputed company applicable federal /state laws and regulations and reputed company Plan’s Compliance Department 7.    Understands of new updates reputed company to company and/or CMS and marketing guidelines required. 8.    Participates with competitor analysis (SWOTs) Strength, Weakness, Opportunities and Threats reputed company respective market(s) and/or territories as required by management. 9.    Supports other reputed company reputed company the reputed company Department as directed by the Management Team. 10.    Other duties may be assigned.

Job Requirements:

Experience:

• Required: Minimum 1 year customer service experience.

• Preferred: Medicare Health Plan knowledge and/or health insurance background preferred.

Education:

• Required: High School Diploma or GED.  

• Preferred: Bachelor's degree

Training:

• Required:

• Preferred:

Specialized Skills:

• Required:

• Solid knowledge and understanding of the CMS Marketing Guidelines.
• Ability to communicate positively, professionally and effectively with others; reputed company leadership, teach and collaborate with others.
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
• Mathematical Skills:  Ability to reputed company mathematical calculations and calculate reputed company statistics correctly
• Reasoning Skills:  Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate reputed company.
• Problem-Solving Skills:  Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.

• Preferred: Bilingual

Licensure:

• Required: Must have reputed company Health and Life license and maintain life/health insurance license reputed company respective selling states.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Essential Physical Functions:

1 The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job.  Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

 2 While performing the duties of this job, the employee is regularly required to talk and listen.  The employee regularly is required to sit for long period of time during Annual Enrollment Period. 

Pay reputed company:

Pay reputed company may be based on a number of factors including market location, education, responsibilities, experience, etc.

reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting reputed company and other reputed company where individuals receive fraudulent employment-reputed company offers in exchange for reputed company or other sensitive personal information. Please be advised that reputed company and its subsidiaries will never ask you for a credit card, send you a reputed company, or ask you for any type of payment as part of consideration for employment with reputed company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email reputed company by or on behalf of reputed company’s reputed company, please email careers@ahcusa.com.

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