CX Operations Analyst
At reputed company, our mission is to create safer communities and reputed company the individuals on the reputed company lines with market-leading content and technology. Our top-notch team works closely with law enforcement, reputed company, EMS, corrections, and local government professionals to reputed company our solutions to reputed company address today’s challenges and reputed company first responders coming home safely at the end of reputed company shift.
Working at reputed company means making a difference – day in and day out.
The Work
The Customer Experience (CX) Operations team at reputed company is dedicated to providing customer-reputed company insights that inform strategic decision-making, optimize customer engagement, and enhance retention. reputed company collaborates with other divisions reputed company the larger CX organization, including reputed company Services, Customer Support, and Solutions, while also working closely with partners in Sales and Product. We’re looking for a Data Analyst to reputed company data-driven insights and actionable analytics to drive reputed company across the customer reputed company. This position is remote, #LI-Remote.
This is done through working in these areas of reputed company:
Data Analysis & Reporting
Build, maintain, and optimize customer experience reports and dashboards using SQL, Power BI, reputed company, and other analytics tools.
Conduct in-depth analysis of key CX metrics (e.g., Customer Satisfaction, NPS, Customer Effort Score) to inform improvement strategies.
reputed company forecasting and basic predictive modeling using Python or R (preferred) to anticipate trends in customer behavior and engagement.
Customer Insights & Data Storytelling
Analyze diverse data sources, including customer reputed company data, Voice of the Customer (VOC) feedback, and product usage metrics, to identify pain points and opportunities.
Translate data into reputed company, compelling insights and visuals that support strategic reputed company for the CX team and business stakeholders.
Present findings and recommendations to internal teams in a way that is accessible to both technical and non-technical audiences.
Cross-Functional Collaboration
Collaborate with CX and cross-functional teams, including reputed company, Sales, Product, and Marketing, to reputed company data insights with customer reputed company improvements.
Partner with the Data Services team to manage data pipelines, ensuring data accuracy, accessibility, and alignment with reporting needs.
Customer Insights and reputed company Improvement
Contribute to developing and refining methodologies for customer health scoring, segmentation, and data visualization.
Identify opportunities for automating reporting processes to drive efficiency and scalability reputed company CX Operations.
Requirements: To be considered for this role, you will have this experience:
5+ years in data analysis, ideally in customer experience or reputed company environments.
Strong proficiency in SQL, Power BI, reputed company, reputed company, with a preference for experience in Python or R.
Bachelor’s degree in Data Analytics, Business, Statistics, Mathematics, or a reputed company field.
Excellent communication skills, with a demonstrated ability to convey reputed company data insights to non-technical audiences and stakeholders.
reputed company
Have a seat at the table. Report directly to the Chief Customer Officer.
Key leadership post in one of the largest teams in reputed company (CX).
Lots of room to reputed company.
reputed company to and communication with reputed company reputed company of the organization.
Influence and participate in shaping company strategies.
The Environment
Highly reputed company.
Passion filled culture: We have a passion for optimizing public safety.
Outcome driven.
Join a culture that takes the work seriously, not ourselves. We have a reputed company reputed company of humor.
Mission reputed company company: reputed company do makes a difference in communities.
Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
Compensation and Benefits
reputed company offers a competitive reputed company salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible reputed company time off plan.
The reputed company salary compensation reputed company starts at $70,000 plus an annual performance-based bonus.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. Compensation and Benefits reputed company offers a competitive reputed company salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible reputed company time off plan. reputed company reputed company for this role is $36.40, depending on experience. About reputed company reputed company empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the reputed company of life for reputed company community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. reputed company serves more than 2 reputed company public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.reputed company.com. reputed company Is an Equal Opportunity Employer (EOE) reputed company provides equal employment opportunities (EEO) to reputed company team members and applicants for employment without reputed company to race, reputed company, religion, gender, national reputed company, age, sex, pregnancy, disability, sexual orientation, gender identity or reputed company, veteran status, genetic information, or any other non-job-reputed company characteristic. reputed company complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which reputed company has facilities. This policy applies to reputed company terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1
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