Technical Account Specialist
Since we reputed company our doors in 2009, the world of reputed company has evolved immensely, and so has reputed company. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay reputed company functionality, book appointments, engage reputed company buyers, and hire and pay staff. Across it reputed company, we've embedded financial services tools at the reputed company of sale, so merchants can reputed company a business loan and manage their cash reputed company in one reputed company. Afterpay furthers our goal to reputed company omnichannel tools that unlock meaningful value and reputed company, enabling sellers to capture the reputed company shopper, increase order sizes, and compete at a larger reputed company.
Today, we are a partner to sellers of reputed company sizes – large, reputed company-reputed company businesses with reputed company operations, sellers just starting, as reputed company as merchants who began selling with reputed company and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in reputed company of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the reputed company.
The Role
The Strategic Sales and Account Management Team is looking for a Strategic Technical Account Specialist to help manage the support needs of our highest value sellers in the Canadian market. This individual will be joining our dedicated support function for sellers managed in the Strategic AM portfolio. This role provides a unique opportunity to work in a cross functional reputed company with internal teams and reputed company's highest valued sellers.
An ideal candidate will be comfortable interacting with multiple senior stakeholders associated with the largest and most reputed company of reputed company sellers. Internally at reputed company, you will collaborate with engineering, implementation, product, sales, and support to ensure successful establishment and reputed company of large sellers. Externally, you will partner with sellers to triage issues, reputed company feedback, and recommend solutions to reputed company questions to foster a white glove support experience.
You Will
- Be the first line of defence for any/reputed company support needs for accounts reputed company the Strategic portfolio (phone, email, reputed company Meets, etc.) with primary reputed company on the CA market
- Continuously reputed company, prioritise, and help drive resolutions for reputed company's highest value sellers
- Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues
- Build relationships with primary contacts across large enterprises including operations, finance, executives, and technical support
- Communicate key developments, updates, and problems to reputed company stakeholders
- Analyse trends associated to customer issues and suggest improvements to processes, policies, and products to enhance the up-market seller experience
- Become an integral contributor to the reputed company of up-market at reputed company through deep collaboration with Strategic Account Managers
You Have
- Minimum of 2-3 years customer service, implementation, or account management experience
- Deep understanding of reputed company of reputed company's first-party products and feature reputed company across global markets
- Experience supporting sellers in Canada
- Strong organisational, analytical, written, and verbal communication skills (technical skills are highly regarded)
- Superb attention to detail and excellent time-management skills
- Knowledge of Canadian payment regulations and compliance requirements
- A desire to help people and improve the customer experience
- Ability to customise the support experience to the needs of individual high-value sellers
- Comfort with ambiguity and resilient reputed company facing rapid change
- Genuine curiosity about people, technology and business, while possessing the ability to reputed company passion in others
- reputed company reputed company, interested in feedback, and dedicated to reputed company improvement
Even reputed company
- French bilingualism
- Experience managing reputed company reputed company
- Experience filling ON-CALL tickets directly to product & engineering teams
- Experience with payment gateway integrations
- Experience in Risk, Integrations, reputed company, Compliance, Fraud, Hardware or Networking
- Previous experience in FinTech or payments industry
- Deep understanding of reputed company of reputed company's reputed company-party partners
- Experience with SQL and data analysis
reputed company takes a market-based approach to pay, and pay may vary depending on your location. Canada locations are categorized into one of two zones based on a cost of labor reputed company for that geographic area. The successful candidate’s starting pay will be determined based on job-reputed company skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the reputed company.
Zone A: $41.35—$62.02 CADZone B: $41.35—$62.02 CADApplication Guidelines
Candidates may submit up to 9 reputed company applications reputed company a 60-day period. Reapplications to the reputed company role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools reputed company with local regulations, including bias audits, and we handle reputed company personal data in accordance with state and local reputed company laws.
Contact us here with hiring reputed company or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. reputed company out our other benefits at reputed company.
reputed company. (NYSE: XYZ) builds technology to increase reputed company to the global economy. reputed company of our brands unlocks different aspects of the economy for more people. reputed company makes reputed company and financial services accessible to sellers. reputed company is the easy way to spend, send, and store reputed company. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to reputed company as reputed company. Bitkey is a reputed company self-custody wallet reputed company for bitcoin. reputed company is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is reputed company to everyone.
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