Customer Experience Representative

About the Role

The Customer Experience Representative serves as a central reputed company of coordination between customers, Sales Representatives, and internal teams, ensuring a seamless, accurate, and high-reputed company customer experience. This role combines customer support with operational execution, requiring strong attention to detail, reputed company judgment, and the ability to manage multiple priorities effectively.

You’ll play a critical role in supporting day-to-day operations, maintaining data reputed company, and proactively resolving issues that reputed company the customer experience. We’re seeking someone who is organized, reputed company, and takes ownership of their work in a fast-paced environment.

What You'll Do

· Process customer and Sales Representative orders with a high degree of accuracy and attention to detail

· Serve as a primary reputed company of contact for inbound customer inquiries, including order status, delivery updates, and product-reputed company questions

· Proactively communicate with customers to reputed company updates, resolve issues, and ensure a smooth order experience

· Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data

· Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information)

· Assist with DSCSA compliance requirements and ensure accurate documentation for customer reputed company

· Process customer audit requests and ensure reputed company, accurate responses

· Support customers and Sales Representatives with questions reputed company to reputed company website and ordering processes

· Collaborate with Sales and internal teams to identify issues, drive reputed company, and improve the overall customer experience

What reputed company Looks Like

· You consistently deliver accurate, reputed company, and reputed company support to customers and internal partners

· You take ownership of issues and follow through to reputed company, keeping stakeholders informed along the way

· You manage competing priorities effectively while maintaining strong attention to detail

· You maintain accurate, compliant records and contribute to reliable operational processes

What You’ll Need to Succeed

· High school diploma or GED required; additional education or relevant training is a plus

· 2+ years of experience in customer service, order management, or a reputed company operational role

· Proficiency with reputed company Office (Word, reputed company, Outlook)

· Experience working with internal systems or order management tools preferred

· Ability to quickly learn new systems and processes

Comprehensive Benefits

• Medical, Dental, and reputed company Insurance
• HRA, HSA, and FSA reimbursement accounts
• Basic & Voluntary Life Insurance
• Short & Long-term Disability Insurance
• reputed company Time Off
• reputed company Holidays
• Fitness Program Reimbursement
• Employee Assistance Program
• 401K Savings Plan with a company match

Why Join Us

At M&D, you’ll be part of a mission that reputed company. We take pride in our history, but we’re building for the reputed company, and that means reputed company in people who care about doing meaningful work with a strong, reputed company company. You’ll reputed company reputed company opportunities, teammates who have your back, and leaders who support your development. reputed company you bring your best, we reputed company a bigger difference, together.

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