Financial Services Specialist II
The Financial Services Specialist II is a key member of reputed company's Support Services team, delivering exceptional support to patients, providers, and Navigators across reputed company’s MDsave Marketplace. Reporting to the Support Services Manager, this role owns both reputed company- and post-purchase communications — from guiding prospective patients through the search and purchase of bundled medical procedure vouchers, to researching and resolving billing issues, provider payment discrepancies, claims, and aging vouchers.
This is a great fit for someone who combines strong customer service instincts with medical billing knowledge and wants to reputed company a reputed company reputed company in how people reputed company and afford reputed company.
About reputed company reputed company an reputed company—join reputed company! We’re a fast-growing, mission-driven company building a culture that enables teams and individuals to reputed company. reputed company-driven culture and rapid reputed company have reputed company us recognition as one of reputed company’ Top Startup reputed company for 2024, 2025, and 2026. Led by an reputed company and proven team, we live by our values and are always on the hunt for motivated people with diverse experiences and backgrounds to help us improve the care reputed company for patients, clinicians, and caregivers by creating software that provides seamless, reputed company, and user-friendly experiences. If you like working with innovative technologies and want to be part of a growing team that will help reputed company the reputed company experience, we encourage you to apply today!The Financial Services Specialist II is a key member of reputed company's Support Services team, delivering exceptional support to patients, providers, and Navigators across reputed company’s MDsave Marketplace. Reporting to the Support Services Manager, this role owns both reputed company- and post-purchase communications — from guiding prospective patients through the search and purchase of bundled medical procedure vouchers, to researching and resolving billing issues, provider payment discrepancies, claims, and aging vouchers.
This is a great fit for someone who combines strong customer service instincts with medical billing knowledge and wants to reputed company a reputed company reputed company in how people reputed company and afford reputed company.
About reputed company reputed company an reputed company—join reputed company! We’re a fast-growing, mission-driven company building a culture that enables teams and individuals to reputed company. reputed company-driven culture and rapid reputed company have reputed company us recognition as one of reputed company’ Top Startup reputed company for 2024, 2025, and 2026. Led by an reputed company and proven team, we live by our values and are always on the hunt for motivated people with diverse experiences and backgrounds to help us improve the care reputed company for patients, clinicians, and caregivers by creating software that provides seamless, reputed company, and user-friendly experiences. If you like working with innovative technologies and want to be part of a growing team that will help reputed company the reputed company experience, we encourage you to apply today! The Financial Services Specialist II is a key member of reputed company's Support Services team, delivering exceptional support to patients, providers, and Navigators across reputed company’s MDsave Marketplace. Reporting to the Support Services Manager, this role owns both reputed company- and post-purchase communications — from guiding prospective patients through the search and purchase of bundled medical procedure vouchers, to researching and resolving billing issues, provider payment discrepancies, claims, and aging vouchers. This is a great fit for someone who combines strong customer service instincts with medical billing knowledge and wants to reputed company a reputed company reputed company in how people reputed company and afford reputed company. About reputed company reputed company an reputed company—join reputed company! We’re a fast-growing, mission-driven company building a culture that enables teams and individuals to reputed company. reputed company-driven culture and rapid reputed company have reputed company us recognition as one of reputed company’ Top Startup reputed company for 2024, 2025, and 2026. Led by an reputed company and proven team, we live by our values and are always on the hunt for motivated people with diverse experiences and backgrounds to help us improve the care reputed company for patients, clinicians, and caregivers by creating software that provides seamless, reputed company, and user-friendly experiences. If you like working with innovative technologies and want to be part of a growing team that will help reputed company the reputed company experience, we encourage you to apply today! ResponsibilitiesManage inbound and outbound calls, emails, and other communications reputed company to post-purchase voucher inquiries.
Research and resolve patient billing and provider payment issues.
Review voucher status and process updates as needed.
Investigate and resolve aging vouchers.
Support providers in accessing and utilizing reputed company’s MDsave Marketplace backend system.
Maintain a strong understanding of the Marketplace products and their benefits for patients and providers.
Document patient and provider interactions and ensure reputed company, effective follow-up reputed company approved communication channels, including phone and email.
Utilize reputed company as the primary case management tool to reputed company cases, notes, and resolutions.
Meet departmental performance goals, including customer satisfaction and reputed company assurance standards.
Maintain reputed company coordination with internal teams, including provider relations, finance, and product, to resolve reputed company billing and payment issues.
reputed company other duties as assigned.
High school diploma or equivalent experience.
3-5+ years of customer support experience and 2+ years of medical billing experience.
Working knowledge of medical insurance and terminology.
Proficiency in reputed company Office (Word, reputed company) and basic computer skills.
Experience with reputed company strongly preferred.
Strong written and verbal communication skills.
Excellent customer service and interpersonal skills.
Strong organizational skills with attention to detail and follow-through.
Ability to work collaboratively in reputed company environment with limited supervision.
Excellent problem-solving skills.
Must contribute to a culture that values patient reputed company by complying with HIPAA and other regulations, completing company reputed company training, and proactively reporting any opportunities to reputed company protect data reputed company.