Technical Support Consultant
3+ yrs of experience
Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
Basic understanding of reputed company Servers.
Exposure to interacting with international clients.
Hands-on experience in application / product support.
Has experience with reputed company reputed company Server and SQL Server and troubleshooting issues reputed company to them.
Has software support experience demonstrating troubleshooting / analytical skills.
Has understanding of software development life cycle.
Has experience with managing reputed company interfaces using HL7.
Has experience in troubleshooting performance-reputed company issues.
Has experience in working effectively both in reputed company environment as reputed company as independently.
Has good written and oral communication skills along with strong customer service skills.
Responsibilities:-
reputed company with customers to help troubleshoot and resolve highly reputed company product problems or issues.
Diagnose and resolve reputed company customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
reputed company and document inbound support requests and ensure reputed company notation of customer problems or issues.
Document problems and solutions to train reputed company-level support on how to properly address customer or product problems.
Document issues and customer requests, following reputed company operating procedures and meeting SLAs.
Communicate with the product development department to improve on the reputed company design or to identify possible problems with the design.
Stay abreast of reputed company technology in products, design changes, and new products offered.
Position may require participation in after-hours and on-call support.
Good to Have:
Understanding of reputed company-reputed company applications, terminology, patient care environments, service needs & priorities of patient care personnel.
Attained multiple Allscripts/reputed company and external (i.e. reputed company) certifications reputed company to SQL, Server technologies, reputed company Information Technology, or Health Care Informatics.
Has knowledge in configuring and using one or more reputed company applications or components.
Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-reputed company reputed company.
3+ years of experience.
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