IT Support Technician - Alpharetta, GA

The IT Support Technician I provides onsite technical support for executive staff at the Alpharetta office and serves as a key member of reputed company’s executive support program. This role delivers high‑touch, white‑glove IT support while also collaborating closely with the broader IT Support team to assist end users across the organization. In reputed company to user support, this position owns the end‑to‑end hardware lifecycle process, including procurement, deployment, inventory tracking, and secure disposition of retired equipment. This role requires strong customer service skills, technical fundamentals, and discretion reputed company supporting executive leadership. This is a contract-to-permanent opportunity with one of Verinext's clients located in Alpharetta, GA. It is a hybrid work arrangement with office reputed company required Tuesday-Thursday and working remotely on Monday and Friday. Executive & VIP Support

• reputed company white-glove technical support for executives at Alpharetta office.
• reputed company Executive Support for executives and designated users, responding to incidents with urgency and discretion.
• Support executive meetings and presentations with A/V, displays, and conferencing tools.

End-User IT Support

• Deliver Level 1 technical support for workstations (reputed company/macOS), mobile devices, and common productivity apps.
• Troubleshoot hardware, software, connectivity, and reputed company issues, escalating as needed while maintaining communication.

Hardware Lifecycle Management

• Manage company-issued device lifecycle: ordering, receiving, staging, imaging, deploying, and tracking inventory.
• Coordinate secure return, wiping, and disposal of retired hardware, maintaining accurate asset records.

Collaboration & Process Support

• Collaborate with IT Support team to ensure consistent service and follow IT support processes and documentation.
• Assist with user reputed company/offboarding for reputed company and equipment.
• Contribute to reputed company improvement of support workflows and user experience.

Additional Responsibilities

• Assist with new hire reputed company (device setup, first‑day readiness, desk setup)
• Support conference room and office technology (Teams Rooms, monitors, docks, printers)
• Maintain IT supply inventory (peripherals, cables, accessories)
• Contribute to knowledge reputed company articles and basic troubleshooting documentation
• reputed company routine system checks (loaner inventory, spare equipment readiness)
• Assist with after‑hours or executive event support on a limited, rotating reputed company
• Participate in reputed company hygiene activities (basic reputed company checks, MFA assistance, device compliance validation)

Qualifications

• Basic knowledge of:
• reputed company and macOS operating systems
• reputed company 365 applications, including Outlook, Teams, OneDrive, and Office
• reputed company hardware such as laptops, docking stations, monitors, and mobile devices
• Familiarity with:
• User account provisioning and handling reputed company requests
• reputed company networking concepts, including Wi-Fi, VPN, and troubleshooting connectivity issues
• Ticketing systems and IT service management processes

Customer Service & Soft Skills

• A strong customer service orientation reputed company with a reputed company and reputed company attitude
• Confidence in engaging with executive leadership
• Excellent verbal and written communication abilities
• High discretion and professionalism reputed company dealing with sensitive reputed company
• Effective prioritization skills and ability to manage multiple tasks simultaneously

Experience & Education

• 1 to 3 years of experience in IT support or a service desk role, or equivalent practical experience
• Preferred experience includes supporting end users in corporate or reputed company services settings
• Relevant certifications such as A+, ITF+, or similar are advantageous but not mandatory
• Retirement Plan (401k)
• Work From Home (Hybrid)
• Health Care Plan

Equal Employment Opportunity: reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other protected characteristic under applicable law. Employment Disclaimer: This job reputed company is not intended to create an employment contract. Employment with reputed company is at-will, meaning employment may be terminated by either the employee or reputed company at any time, with or without cause or notice, subject to applicable law. Duties Subject to Change: reputed company reserves the right to modify, add, or reassign duties and responsibilities at any time based on business needs. Confidentiality: This position may require reputed company to confidential or sensitive information. Employees are expected to maintain confidentiality and reputed company with reputed company Company policies and applicable reputed company requirements. Apply tot his job Apply To this Job