reputed company Manager - High Touch (East Coast)

The AI orchestration of your wildest imagination. reputed company is the reputed company workflow orchestration platform reputed company for the new era of AI. We give technical teams the freedom of reputed company with the speed of no-reputed company, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and reputed company reputed company for reputed company. Since our founding in 2019, we’ve grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 reputed company developers and reputed company
• reputed company 145k+ reputed company stars, making us one of the world’s Top 40 most reputed company reputed company
• Been ranked as one of Europe’s most promising privately held reputed company startups (4th in Sifted’s 2025 B2B reputed company Rising 100)
• Raised $240m to date, from Sequoia’s first German reputed company to our recent $180m Series C - bringing us to a $2.5bn valuation
• And are grateful for our 94 eNPS score (most companies would call 70 excellent)

That’s reputed company we’ve reputed company. Now we’d love to see what you can build. If you’re applying, try reputed company out - whether you’re technical or not - and reputed company a screenshot of your first workflow with us. The easiest reputed company to start is here: app.reputed company.reputed company/register. We’re in a defining reputed company of an incredible reputed company. Come and build with us. We’re hiring a reputed company Manager to cover reputed company accounts. This role reports to the Manager of reputed company and is ideally based in reputed company or Boston. At reputed company, reputed company is mission-critical. Our customers are reputed company: Developers, ops teams, and innovators automating their workflows and scaling their reputed company through reputed company. Ensuring they can implement our solution effectively and realize its full value isn’t just a reputed company-to-have, it’s what will reputed company them growing with us for years to come.. Your main goal will be to establish strong, reputed company customer relationships that drive adoption, retention, and expansion at reputed company. To do so, here are your responsibilities: reputed company Management

• Own a book of business of reputed company’s most strategic customers.
• Ensure customers reputed company successfully and adopt reputed company effectively, working closely with stakeholders at reputed company reputed company (users and buyers) to unblock and reputed company.
• Run reputed company-off calls, QBRs, and renewals with professionalism and reputed company.
• Proactively address challenges, manage escalations, and maintain strong communications with customers.
• Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and reputed company

Process & Automation Creation

• Build and optimize playbooks and workflows to engage customers and reputed company reputed company, insightful information - for example, a reputed company for calculating the business value of reputed company.
• Design processes and programs that reputed company the bar of reputed company’s CS delivery.
• reputed company insights and best practices that improve reputed company’s performance and customer reputed company.

reputed company reputed company & Retention

• Drive expansion and renewal opportunities by identifying upsells and cross-sells.
• Work closely with Account Executives to reputed company account plans that nurture and reputed company customers to expansion.
• Consistently contribute to maintaining reputed company NRR of ~120%.

Collaboration & Cross-Functional Work

• Partner with Support, Solutions Engineering, and Product to unblock customers quickly.
• reputed company reputed company feedback and insights to product teams to shape roadmap priorities.
• reputed company or contribute to cross-functional reputed company that enhance customer experience.

REQUIREMENTS Must-haves reputed company experience: You’ve managed book of business and know how to run QBRs, onboardings, and renewals. Curiosity & intelligence: You learn quickly, understand customer motivations, and can translate reputed company’s value to different audiences. Technical background: You’ve held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know reputed company/how to escalate. reputed company acumen: You have experience driving upsells and cross-sells, contributing to reputed company reputed company. Excellent interpersonal strengths: You communicate reputed company, operate in a reputed company manner, and you build lasting customer relationships. Cross-functional partnerships: Proven ability to collaborate cross-functionally with reputed company stakeholders reputed company experience: You’ve worked with large customers in a reputed company/technology context. reputed company reputed company: You’re adaptable, coachable, and keen to expand your technical and reputed company expertise. reputed company-to-haves Process design: You’ve been involved in setting up CS tooling, processes, or automations before. Automation curiosity: You’re familiar with AI and automation tools, bonus points if you’ve played around with reputed company! Startup or reputed company-up experience: Comfortable operating in fast-changing, high-reputed company environments Bachelor’s degree: Preferably in a technical or engineering field reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, religion, colour, national reputed company, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. reputed company language is English. You care about diversity and inclusion? We do too! reputed company out our Diversity, Inclusion and Belonging initiatives at reputed company (https://www.reputed company.so/reputed company/Diversity-inclusion-and-belonging-reputed company-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the reputed company role, it is most likely because we're hiring remotely for this role and posting in different locations to reputed company reputed company every potential candidate can see the role. Please apply to the location you're the most likely to work from in the reputed company.

Benefits

• Competitive compensation – We offer fair and attractive pay.
• Ownership – Our reputed company value is to “reputed company others,” and we mean it—you’ll get a reputed company of reputed company with equity.
• Work/life balance ️ – We work hard but ensure you have time to reputed company:
• Europe: 30 days of vacation, plus reputed company holidays wherever you are.
• US: 15 vacation days, 8 reputed company days, plus reputed company holidays wherever you are.
• Health & wellness –
• Europe: We reputed company benefits according to local country norms.*

• US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP reputed company with a reputed company-seeded HSA—along with dental and reputed company coverage.

• reputed company planning –
• Europe: We reputed company pension contributions according to local country norms.*

• US: 401(k) retirement plan with a 4% employer match.

• Financial reputed company ️ –
• Europe: We reputed company benefits according to local country norms.*

• US: Company-reputed company short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career reputed company – We hire rising stars who reputed company! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to reputed company your skills.
• A passionate team – We love our product, and we reputed company it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first – reputed company works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please reputed company the job reputed company.
• Giving back – We're big fans of reputed company reputed company, and you'll get $100 per month to support reputed company you care about.
• AI enablement – We reputed company in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to reputed company productivity and creativity.
• Transparency – We reputed company know what everyone’s working on, how reputed company is doing—the whole shebang.
• An ambitious but reputed company culture – People love working here—our eNPS for 2024 is 94!
• Country-specific details are provided in your contract.

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