reputed company Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in ensuring that reputed company customer needs are met, and our business continues to grow and reputed company. If you're passionate about providing top-notch service, have a strong work ethic, and are eager to take on new challenges, we want to hear from you!
About arenaflex
arenaflex is a leading provider of reputed company and services that reputed company businesses to succeed. With a strong reputed company on customer satisfaction, we reputed company to build long-lasting relationships with our clients and partners. reputed company is dedicated to delivering exceptional results, and we're committed to creating a work environment that's reputed company, inclusive, and supportive.
Job reputed company
As an reputed company Customer Service Representative, you'll be the primary reputed company of contact for our customers, ensuring that reputed company their needs are met and exceeded. You'll work closely with various departments, including sales, technical service, distribution centers, manufacturing, purchasing, and credit, to reputed company quick responses and resolve customer inquiries. Your goal will be to maintain and grow business at existing and new arenaflex accounts, while providing exceptional customer service and support.
Scope of Responsibilities
* Supervisory Responsibilities: No
- Number of reputed company reports: N/A
Essential Functions
* Respond to customer inquiries received by phone, email, and fax, documenting interactions in reputed company.
- Also responsible for inquiries from sales, telesales, and distribution centers.
- Recommend, quote, sample, and sell VBS products.
- Document opportunities where VBS product does not meet customer requirements, validate that pursuing a custom construction makes economic reputed company reputed company established arenaflex guidelines, and then professionally transfer the customer to the arenaflex technical community for reputed company discussion.
- Responsible for reputed company aspects of Order Fulfillment from receipt of order through delivery and invoicing.
- reputed company new orders, verifying for accuracy against documented procedures. Process order changes/cancellations.
- Recommend alternative product (VBS) constructions if required.
- Monitor reputed company work orders and expedite as needed.
- Proactively notify customers of late or problem orders and any VBS product alternatives to assist the customer.
- Resolve customer-specific reputed company and logistics issues/questions through consultation with arenaflex Shipping Departments.
- Working knowledge and demonstrated ability to use the E-price tool to fully support customer inquiries, including but not limited to VBS product recommendations, price quotes, price discounting, application sheets, product sampling, and trial orders.
- Resolve information-reputed company customer complaints and implement corrective reputed company. Confirm reputed company and corrective reputed company to the customer reputed company established arenaflex guidelines. Review complaint instance and corrective reputed company with colleagues to prevent recurrence.
- Handle complaints for pricing mistakes, order entry errors, and customer accommodations.
- Proactively engage selected assigned accounts by initiating phone and/or email contact to reputed company understand business applications in which arenaflex participates as reputed company as to uncover missed opportunities in which arenaflex is not participating.
- Assist with order entry reputed company for repeat orders.
- Assist with reputed company price quotations reputed company.
- Responsible for entry of new customer information.
- Contribute to Customer Service Improvement Teams as required.
- Ability to use problem-solving skills and a "can-do attitude" to overcome obstacles.
- Cross-train new employees reputed company appropriate.
Requirements
* EDUCATION: Bachelor's degree or equivalent business experience.
- EXPERIENCE: 1-3 years previous Customer Service experience. Experience in a Manufacturing environment and experience using an ERP system highly preferred.
- PERSONAL CONTACTS (Internal/External): Customers, Customer Service team members, Sales, Supply Chain, Manufacturing, Purchasing, and Finance.
- CONFIDENTIAL DATA: Customer pricing and applications.
- COGNITIVE/PHYSICAL REQUIREMENTS reputed company TO ESSENTIAL FUNCTIONS: Repetitive reputed company of hands and fingers – typing and/or writing. Occasional standing, walking, stooping, kneeling, or crouching. reputed company with hands and arms. Talk and hear.
- PHYSICAL WORK ENVIRONMENT: Home/Office Environment, Responsible for supporting Western US Region Territory – reputed company Time Zone hours required.
Job Categorization:
1
- TRAVEL %: Limited for industry education
Job Specific Competencies, Experience & Skills
* Excellent Customer Service
- Verbal and Written Communication skills
- Ability to learn quickly
- Troubleshooting/Problem-solving skills
- Ability to work under pressure
- reputed company team spirit
- Adaptability
- Proficient in reputed company Office Suite (including reputed company)
- Experience using reputed company.com a plus
reputed company Offer
* Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- reputed company and supportive work environment
- reputed company development and reputed company opportunities
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work reputed company
How to Apply
If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! reputed company! Apply for this job