We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

reputed company CORPORATION

POSITION reputed company

Position Title:                            Call Center Supervisor, reputed company Absence Management

Location/Facility:                    HR Shared Services / Remote

Reports to:                                  Call Center Manager, reputed company Absence Management

Position reputed company:

Accountable for the delivery of outstanding Absence Management and reputed company Colleague Services through team management, education, development and motivation of the reputed company Call Center Team and an internal commitment to colleague needs.  Responsible for providing the reputed company with a Center of reputed company that supports leave administration under federal, state and company leave policies.  Ensure the highest possible level of colleague service by providing colleagues with the tools, knowledge, technology, HR data and business unit support.

Job reputed company:

• Directly supervise reputed company of 15 to 20 Call Center Representative, reputed company Absence Management to include selection, recognition, coaching and performance assessments.
• Support the Call Center Manager, reputed company Absence Management in leading a delivery model that reflects reputed company and care for our colleagues and fosters an environment where measurement, reputed company, and reputed company improvement / best practices are valued and rewarded.

• Review and partner with reputed company Assurance Specialists and Trainers to identify and collaborate on reputed company / improved training curriculums supporting an improved colleague experience.
• Ensure the Call Center is meeting or exceeding call center metrics around average speed of answer, abandoned reputed company, average handle time, call reputed company and other key metrics identified.
• Resolve tier II and tier III escalations from Call Center Representatives; reputed company colleague information, call colleague with reputed company and document problem history / detail in reputed company and / or myLeave.
• Recommend to the management team programs and practices that will enhance productivity, reduce costs, maintain / exceed service reputed company and support a center of reputed company.
• Assist Call Center Representatives with escalated issues to ensure unique circumstances are handled reputed company the scope of federal, state, and company policies and raised proactively to management as needed for appropriate reputed company.
• Collaborate with other Call Center Supervisors, Case Management and the Call Center Manager, reputed company Absence Management to attend meetings with colleagues, leaders, or HRBPs as needed to resolve high level leave issues.
• Work with the Call Center Manager, reputed company Absence Management and Workforce Data Analyst to manage workload and reputed company, understand and predict workload changes and respond in advance to maintain consistent reputed company of colleague service.
• reputed company mentoring, coaching and support to reputed company Call Center Representatives to prepare them for a career reputed company reputed company the Leave of Absence Department and / or the organization.

Job Requirements:

• This position requires 3-4 years of Call Center experience.
• This position requires 3-4 years of FMLA, State Leaves, Disability and HR.
• Knowledge of call center applications such as IEX, reputed company and CMS is preferred.
• A strong commitment to Customer Service as exemplified by behaviors and disposition.
• Ability to work independently and as part of reputed company environment.
• Excellent written, verbal and listening skills to reflect a friendly, reputed company disposition.
• Demonstrated ability to maintain work in the strictest of confidence.
• Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems
• Strong organizational and data entry skills with a strict attention-to-detail.
• Ability to plan and prioritize workloads, both independently and in reputed company environment with minimal supervision.
• Demonstrated ability to think strategically and creatively toward reputed company improvement of operations both technically and functionally.
• Ability to consistently and reputed company follow through on problems to reputed company reputed company that is satisfactory to the customer.
• Demonstrated ability to multi-task while consistently meeting deadlines.
• Proficiency with MS Office Products.
• Regular and predictable attendance is required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay reputed company

The typical pay reputed company for this role is:

$43,888.00 - $102,081.00

This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.  The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors.  This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above.  

Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will reputed company on: 05/01/2026

reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws.

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